LivelyReviews of greatcall.com

Do NOT deal with this company. Tech Support is non-existent. My Smart 3 inexplicably lost the dial pad so to call anyone I had to create a Contact for them. Twice I was told by the Customer Support Rep that a more experienced tech would return my call within 72 hours. Neither call came. Am replacing the phone and service provider. This is the worst Customer/Tech Support (???) I have ever received.

I was on the phone with customer service for 1 hour and 15 minutes. I bought the phone at Best Buy at the end of January 2022. I wanted a small phone for carrying around and running volunteer jobs. It took 3 tries to port my new phone to my 10 year old number. Then when it was ported I spent another month getting the service. All the while being charged $28.30. ( not $ 19.99 as advertised) ! So basically I have paid that amount plus connection service + the phone cost. I have made 4 phone calls on it in 2 months as it never seems to have service ! When I complained -- they told me they would give me a whopping $ 10 credit back !! I was also told that I could transfer my over 400 phone contacts over easily ! Short of poking every number and letter of my contacts in manually -- nothing has worked. This should take me days to get all my contacts back in this phone. I WOULD NEVER RECOMMEND THIS PRODUCT OR SERVICE TO ANYONE ! This may be the most disappointing technology experience I have had. I was mislead by Best Buy and the Lively Customer Service as I was told what appears to be untruths all along ! BE SMART go somewhere else !

I had a very good experience with customer service; they were friendly and quickly helped me activate my phone and transfer my old number. I am very pleased with the voice quality and clarity. I rarely used my old phone because I had difficulty understanding what people were saying. The phone is easy to use and holds a charge for a long time if you turn WI-FI off which I never found a use for on this phone (no internet capability) Only complaint is trying to text with buttons that have multiple characters- the trade off in having such a small convenient phone and common to all flip phones.

They get worse than 1 star, they get zero. My 82 mother was not only taken advantage of, but there is also no easy way to cancel the account. Additionally, they charged her for a higher plan she didn't order, the phone would not work right, the customer service did not know all the coding to make it work right, and they hacked it and someone else used it immediately. Even as the authorized person they would not let her daughter do anything on the account to help and made the comment that we must have bought it from some 3rd party vendor as if their abuse was our fault. No, we did not, and they are an abuse to seniors. Now we are having to go through heck just to get her out of this farce and we only bought this one because it was on the consumer list of good phones for seniors. Don't ever buy this phone or service. It's a scam.

Flip phone difficult to use and even dial a number. Wanted to cancel service and it took the customer service over 24 hours to cal me back. I called them at at 1:42 on Friday 12/31/2021 and they stated that someone would call me back in 10 minutes. Customer service finally called back at 6:12 pm on Saturday 1/1/2022. Wow that was a long 10 minutes. After speaking with an agent SHE was very RUDE hung up on me and immediately cut off my phone service even though I was paid through January 6th 2022. There are cheaper services out there so I would NOT recommend this company. There are cheaper services out there. Do your homework before signing up with this company.

Worst of the worst! Phones constantly break and customer service is terrible. Keep you on phone for hours with no resolution. Promise replacement phones for defective ones but they never arrive. Worst company I’ve EVER dealt with! Stay away!!!

Very disappointed. Can’t get through on phone after hours long wait to cancel my late dads phone. Emailed customer service from lively website and they said they aren’t affiliated with the phone and can’t do it either. It is near impossible to cancel the service. I even waited on line for 3 hours and the next day entered my phone number to keep my place in line and get a call back. NOTHING HAPPENED.

Purchased this phone for an emergency phone/backup phone. Lively uses a carrier that is very respected in the industry, and very reliable. We really like the simplicity of the phone, everything works as it should. Very easy to use. Highly recommend this phone.