GravaStar was born from the founder Yong’s vision to create a futuristic, cyberpunk world fusing sci-fi with hi-fi. The brand was established to merge mecha, metal, and technology in everyday products. GravaStar is a team of designers, engineers, gamers, music fans, explorers, and other visionaries, working together to achieve one common goal - to build products and sound experiences that you can’t get anywhere else and that go beyond your wildest fantasies.
gravastar.com (gravastar.com) has 740 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Website
gravastar.com
Category
Appliances & Electronics
Location
HENDERSON, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It's been almost 30 days since I got my order and still yet to receive it, i emailed them they said when I bought it they didn't have any in stock, they should not have a item up if it is NOT in stock, this is very disappointing.
Response from gravastar.comJan 14, 2026
We’re very sorry for the inconvenience this has caused and we completely understand your frustration.
The product you ordered was listed as pre-order on the product page, with the estimated shipping time clearly stated at the time of purchase. We sincerely apologize if this was overlooked and for the delay you’ve experienced.
Our support team will be happy to provide you with more detailed and up-to-date information regarding your order. Please contact our customer service team at [email protected]
and include your order number, so we can assist you as quickly as possible.
Thank you for your patience and understanding.
E
E.
I love the style and performance of the…
I love the style and performance of the product.
PO
Pedro O.
Fast and efficient
Fast and efficient
JW
James W.
I ordered a product from your online…
I ordered a product from your online store and when I asked 5 days after I had ordered it when it was going to be shipped I was told it was out of stock but yet I still see on your website that you can still order the product that you guys don't have in stock rather than put out of stock on it
Response from gravastar.comJan 13, 2026
Thank you for your feedback, and I apologize for the inconvenience caused. We understand how important it is to receive timely updates on your order. It appears there was a miscommunication regarding the product's availability.
Although the item was out of stock when you inquired, it seems there was an issue with how the stock status was displayed on our website. We are actively working to ensure that our product availability reflects real-time stock levels.
If you'd like, we can assist with alternative options, or we can notify you as soon as the item is back in stock. We truly appreciate your understanding and patience.
For further assistance, please don’t hesitate to contact us at [email protected]
Let me know if you'd like to tweak anything!
FR
Floris R.
Good experience
It’s secure, the command arrives really fast. The quality of the product, and the « experience » with the unboxing is so cool! Really great for a « small » brand
SE
Seattlejoey
The whole order process was just great…
The whole order process was just great fast and easy with prompt delivery. The keyboard and mouse are just awesome
MW
Megan W.
Unfortunately they are not an ethical company
Unfortunately, every experience we’ve had with this company has been terrible. They initially tried to justify their mistakes instead of actually fixing them.
We ordered a product as a Christmas present, and it took more than three weeks to arrive. I was told that if I removed my original one‑star Trustpilot review, they would send my son an adapter. After I took the review down, the adapter never arrived. I have now reached out three separate times about the adapter and have received zero response.
Be very leery of this company. I will say that my son does like the keyboard that eventually arrived, but based on our experience, this is not a trustworthy or ethical company. Our initial order was placed December 2, 2025 and delivery was December 23, 2025. The adapter experience was December 16, 2025 and remains an issue as of January 8, 2026.
Response from gravastar.comJan 9, 2026
We are truly sorry for this experience.
First of all, we want to sincerely apologize for the frustration, disappointment, and loss of trust this situation has caused you and your family. What you described is not the experience we want any customer to have, and we fully understand why you feel this way.
Regarding the adapter: it was shipped, but we failed to properly communicate the tracking information to you due to an internal mistake. This is entirely our responsibility. Forgetting to follow up and then not responding to your subsequent messages is unacceptable, and we deeply regret that this made you feel ignored.
To be completely transparent, our team has been under extremely heavy pressure during this period. Many of our staff have been working more than 12 hours a day handling thousands of customer requests daily. This is not an excuse, but it is part of the reality behind why our response and follow-up processes failed in your case. We recognize that we did not manage this situation well, and that is on us.
We are actively hiring and expanding our support team to reduce the strain on our existing staff and to ensure faster, clearer, and more reliable communication going forward. We know we still have a lot to improve, and feedback like yours — even when it’s painful to read — helps us see where we must do better.
We are genuinely glad to hear that your son enjoys the keyboard, but we fully understand that a good product does not make up for a poor experience. Trust is built through actions, not words, and we know we fell short here.
Once again, we are truly sorry for what you went through. We appreciate your patience more than we deserve, and we are committed to learning from this and improving our service for all customers.
WL
Wolf L.
Surprisingly fast shipping
After reading some comments I wasn’t expecting to receive my order so fast so a great start. Just a missing opportunity, not letting the bundle charger and base having the eu & uk plug option. Otherwise for now it work great already charged a couple of gear with it.
