gravastar.comReviews of gravastar.com

I really enjoy the fact that the keyboard feels heavy duty, I like the weight along with the esthetics of lights and design, the only thing about the v60 keyboard I'd change is the shift key on the right side. It's to small and im used of a full sized key for that. But that wouldn't stop me from getting another one if this keyboard ever needs to be replaced. Which I think it won't cause it feels like it can withstand time itself. And the mouse I got the x pro. Gotta say I wished I knew or did more research on that mouse and got the heavier one. It's soo lite and feels brittle. But its not its comfortable on the hand, moves with little effort. But I think I'd had purchased the steel mouse. ( not the plastic ones ). But after using it for a few weeks it really does preform well. And its growing on me over my deathadder v3 pro and logictek g502. And would rather use the x pro instead. But I am going to get the heavier version to see how much I like it. Overall my experience with the bundle i bought has been a 9/10 and I'd say that its more my fault that I didnt really look at what little details this bundle came with, but I am happy with what I got and wouldn't send them back if gravastar gave me the chance to switch them. Im a happy customer. Their products are 100% high quality to the keys to the weight and feel. And mouse is very comfortable.

Speaker only worked for 2-3 days and won’t turn on. There is no customer service or technical support and still can’t get ahold of anybody to be able to return or exchange or even troubleshoot

Ich wollte einen Widerruf per Mail einreichen, leider kommt hierzu keinen Antwort, lediglich die Frage ob ich die Farbe der Tastatur tauschen möchte. Das wollte ich nicht und seit dem kommt keine Antwort zum Widerruf. Ich habe mittlerweile einen Fall bei PayPal eröffnet damit sich Gravastar mal erbarmt sich um mein Anliegen zu kümmern. Leute die Tastaturen sehen super aus aber der Service macht das alles kaputt. Keine Empfehlung von mir. Ich bin mal gespannt wann ich mein Geld zurück bekomme bei dieser super Kommunikation.. Update 08.01.2026 Momentaner Stand: Gravastar hat sich gemeldet, ich schreibe anscheinen mit zwei verschiedenen Personen. Person 1: Sie finden meine Bestellungen nicht Person 2: Sie nehmen nur ungeöffnete Pakete zurück (gut das ich Sie nicht geöffnet habe) und das ich den kompletten Hin-Rückversand zahlen soll was nach deutschem Recht nicht zulässig ist. Ich habe darauf hin auf das BGB verwiesen, seitdem nichts mehr gehört. Ich muss jetzt den PayPal Fall eskalieren lassen da diese Firma absolut nicht Kundenorientiert ist. Es kann ja nicht sein das man mehrere Tag um ein Retour Label bitten muss.... Update 16.01.2026 Ich habe mit dem Verkäufer eine Einigung erzielt, er möchte die Versandkosten für den Hin Versand tragen, darauf hin habe ich die Ware zurück gesendet. Das unverschämte ist, das er bei PayPal (Konflikt Lösung) jetzt nur seine Sendungsnummer für den Hin Versand mitgeteilt hat, obwohl er den Fall kennt. Es ist eine herauszögerung seinerseits, was ich nicht fair und Kundenunfreundlich finde. Hier ein Hinweis für alle!!! Schaut mal ob seine Seite EU Recht entspricht. Ihr werdet sehen was ich meine!

Great switches and fast shipping!

I am writing this review to fully document my experience with GravaStar and to warn others, especially Canadian customers and anyone living on a fixed or disability income, before ordering from this company. I ordered a keyboard from GravaStar as a Christmas gift. This was not an impulse purchase. I planned for it carefully and budgeted for it in advance, because I live on disability and keep myself to a very strict monthly budget. This was meant to be a special, one-time gift. When the keyboard arrived, the situation immediately went downhill. The product was defective and unusable. It did not function properly straight out of the box. While defects can happen with electronics, what matters is how a company responds when something goes wrong. Unfortunately, GravaStar’s response was slow, dismissive, and financially damaging. I contacted GravaStar support right away to report the defective product. Instead of responding promptly and taking responsibility, their replies were extremely slow and drawn out. Days would pass between responses, with no clear resolution or accountability. Because their communication was so delayed and unhelpful, I was forced to open a PayPal dispute earlier than I otherwise would have. I did this for a very important reason: I had paid using PayPal Pay in 4, and I needed to stop additional payments from being automatically taken for a defective product. Despite the product being defective and under dispute, the Pay in 4 payments continued to come out because GravaStar delayed the process so much. I was actively paying for a product that did not work and that I could not use. This added significant stress and anxiety, especially given my financial situation. I want to be very clear: I did not want to open a PayPal dispute. I was forced to do so because GravaStar’s slow responses left me no other option to protect myself financially. Even after opening the PayPal dispute, GravaStar still refused to provide a prepaid return shipping label. They insisted that if I wanted my refund, I would have to pay return shipping myself. I live in Canada, and GravaStar requires returns to be shipped internationally to the United States. International shipping with tracking is extremely expensive. Between return shipping costs, associated fees, and related expenses, I have now have to find a way with it all coming out of pocket, all because they sent me a defective product and refused to take responsibility. This is shipping internationally. I am on disability and live on a fixed income. Every dollar is accounted for. Being forced to continue Pay in 4 payments while also having to come up with over $100 in shipping costs caused real financial hardship. I had to take money from essential expenses just to deal with a problem that was not my fault. All of this happened over a Christmas gift. What should have been a positive holiday experience turned into weeks of stress, anxiety, and financial strain. At no point did GravaStar show urgency, accountability, or empathy for the situation they created. It is completely unacceptable for a company to: Send a defective product Respond so slowly that customers are forced to open PayPal disputes Allow Pay-in-4 payments to continue for a broken item Refuse prepaid return shipping Shift all financial burden onto the customer After experiencing this firsthand, I looked into other reviews and found many people reporting similar issues: defective products, extremely slow support, refusal to cover return shipping, and customers being forced to escalate through PayPal or credit card disputes just to get basic resolution. This appears to be a pattern, not an isolated incident. If you are in Canada, or if you are on a fixed income or tight budget, I strongly advise against ordering from GravaStar. International shipping is expensive, returns are expensive, and if something goes wrong, you will be the one paying both financially and emotionally. This experience ruined what was supposed to be a Christmas gift and caused unnecessary financial hardship. I am leaving this review so others can make an informed decision. I truly wish I had read a review like this before ordering. Because of this situation, I am now forced to prioritize paying return shipping fees just to receive a refund over buying groceries. I should never have been put in a position where I have to choose between basic necessities and getting my money back for a defective product. This is entirely the result of GravaStar refusing to take responsibility for their own mistake. Order #GR89484

I made a large order during the 2025 November black friday sale. V60 pro deluxe edition, m1 pro mouse, wrist rest, alpha65, aviator cable. All the good accessories... decided to join the Gravastar community. Their products are amazing, and look epic, i gave them a try. My order went trough and the product details on v60 page said the v60 would ship December 10th. My partial order except the v60 pro shiped around december 9th. I notified them once I recieved tracking and shipment details and confirmed when i received my package but that they didnt ship my v60 pro. They apologized via email and said sorry they missed my v60 in the order shipment and that they would ship my v60 by December 31st in the next batch. Also said they would give me a free mouse pad and apologized again on a follow up email. Come January my order still wasnt shipped. After contacting their support via email again and posting a review here, they finally responded effectively and identified the issue with my order and corrected it. I also was promised free swag to compensate me for the error. Support promised me my order shipment asap and asked me to update my review afterwards. This may be a small company ill cut them some slack. *** update*** I finally recieved my long awaited v60 pro January 19th, the free mouse pad, and additional free swag as a gesture of good service and as an apology. Everything was shipped properly, packaged well, and I have had no issues with their products. The v60 pro is a work of art, defined by quality, hard work and creativity, im very happy with it and highly recommend it. In the end Gravastar kept to their word and solved my shipment issues after the holidays and made me whole, for this I recommend Gravastar products. They have admitted to their shortcomings and lack of staff and are truly trying their best, even during massive periods of growth and demand. For this I give them 4 stars instead of 1 overall and room for improvements. 5 stars for quality, 4 stars for service, 4 stars overall customer satisfaction. You will not be disappointed in their products!

I loved it BUT the fact that a couldnt change what was on the little screen was a bummer

Cool sound bot, and stylish color!