gravastar.comReviews of gravastar.com

Response from gravastar.comOct 8, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delay with SpeedX. We completely understand how disappointing it is to wait with limited updates. We take your feedback about our shipping partners very seriously, and our team is working to help resolve carrier-related delays as quickly as possible. Please reach out to us at [email protected] with your order details so we can directly investigate the status with the carrier and assist you with a solution.

Response from gravastar.comAug 31, 2026

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused. We take transparency in our pricing and promotions very seriously and never intend to mislead our customers. Promo codes can sometimes fail due to specific terms (such as expiry dates, minimum spend, or item exclusions), but we want to make sure you get the best offer possible. Please send us a message or contact our team at [email protected] with details of the product and promotion code you were trying to use. We would be glad to check this for you immediately and provide a resolution. Thank you for your patience and for giving us the opportunity to assist you!

Response from gravastar.comAug 3, 2026

Hi Nikko, Thank you for sharing your feedback. We are truly sorry to hear that the keyboard didn't meet your visual expectations and that you experienced difficulty with our return policy. We want to make things right for you. Please reach out directly to our support team at [email protected] and we will personally review your case to see how we can help.

Response from gravastar.comJul 17, 2026

We are truly sorry to hear that you haven't received your order or an update on its status. This is certainly not the standard of service we want to provide, and we completely understand your frustration. We want to look into this and get your order sorted out immediately. Could you please reach out directly to our support team at [email protected] with your order number or the email address used for the purchase? Once we have your details, we will track down your shipment right away and provide you with a prompt update or immediate solution. Thank you for your patience, and we look forward to making this right for you.

Response from gravastar.comJul 16, 2026

Thank you for sharing your feedback, and we sincerely apologize for the shipping fees and the tracking delay. To clarify, we currently do not have local warehouses in most countries (our largest warehouse is located in the US). Because of this, international shipping costs can indeed be high. Regarding your package, if the tracking status has not updated for 7 days since departing the port, please contact our customer service team immediately at [email protected]. We will track down your order and provide you with an update right away.

Response from gravastar.comJun 8, 2026

Dear Kloe, Thank you for getting back to us. We want to assure you that our customer service team has already reached out and replied to your emails! Since you haven't received them, it is highly likely that our messages were unfortunately filtered into your Spam, Junk, or Promotions folder by your email provider. Please kindly check those folders for an email from [email protected]. To ensure you get our messages moving forward, please consider adding our email to your whitelist. In the meantime, our dedicated support representative will try to contact you again right away. If you still see nothing in your inbox, please feel free to send us a direct message here on Trustpilot with an alternative email address or contact method, and we will get this sorted out for you immediately. Best regards,

Response from gravastar.comJan 14, 2026

We’re very sorry for the inconvenience this has caused and we completely understand your frustration. The product you ordered was listed as pre-order on the product page, with the estimated shipping time clearly stated at the time of purchase. We sincerely apologize if this was overlooked and for the delay you’ve experienced. Our support team will be happy to provide you with more detailed and up-to-date information regarding your order. Please contact our customer service team at [email protected] and include your order number, so we can assist you as quickly as possible. Thank you for your patience and understanding.

Response from gravastar.comNov 14, 2025

Hi there, We’re truly sorry for the frustration you’ve experienced — this is absolutely not the experience we want for our customers. Recently we’ve had a surge of inquiries due to ongoing promotions, and our team has been working through messages in the order they’re received. We do reply every day, and we never ignore any customer. That said, the back-and-forth delay you described is unacceptable, and we will make sure your case is handled with priority. We appreciate your love for our products, and we genuinely want to help you get the bundle you’re looking for. Our support team will follow up promptly and assist you with a smooth resolution. Thank you for your patience, and sorry again for the inconvenience.