gravastar.com Reviews | Read Customer Reviews of gravastar.com

gravastar.com Reviews | Read Customer Reviews of gravastar.com

gravastar.com reviews

Showing 112 reviews with 1 star · Clear filters

James A.
Oct 22, 2026
The product wasn't what I wanted
The product wasn't what I wanted. There's no return or refund. Thanx so much!?!?!
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Nyxvis
Oct 22, 2026
They are SCAMMERS
I ordered a bundle on their official website almost 2 weeks ago, they shipped my order with a company called SpeedX (1.1 stars on trustpilot, renowned scammers). It was supposed to be here in 2-4 days, and it’s currently lost somewhere in Georgia. Gravastar’s customer support is entirely AI and they refuse to do anything about it. SpeedX is the same. They’re quite literally scamming people. They even have an AI on their official discord server pretending to be a real human trying to help customers. I’ll open a dispute with my bank and forward everything to the police for a possible case of fraud. DO NOT GIVE THIS COMPANY MONEY. THEY SCAM PEOPLE.
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Moises M.
Oct 20, 2026
Package never delievered
Package never delievered. Service slow to respond and provides no information. Paid almost $300 for a keyboard. Will be charging back
Response from gravastar.comOct 21, 2026
We sincerely apologize for the delay and frustration regarding your package. Please rest assured that if there are any issues with delivery, we will definitely arrange a reshipment or a full refund for you. I have already asked our customer support team to reach out to you directly to resolve this as quickly as possible. You can also contact us anytime at [email protected].
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Charles B.
Oct 3, 2026
bad quality, overpriced, bad service
Im pretty sure these guys buy reviews. Can be possible for them to have over 3. This is Gravastar: Nicely looking items, bad quality, overpriced. EXTREMELY rude and incompetent customer service. Wooting is better.
Response from gravastar.comOct 8, 2026
Thank you for sharing your feedback. We are truly sorry to hear that your experience with our product and customer service fell short of your expectations. We take quality and service issues very seriously, and we’d appreciate the chance to look into this and make things right for you. Please reach out to us directly at [email protected] with your order details so our management team can assist you immediately.
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JOHN H.
Sep 22, 2026
Sold me an out-of-stock item, then refused to accept Affirm dispute
Order #GR129010 / Affirm loan JYE5-LLRG / $222.26 — Mercury K98 Pro. Never shipped. They confirmed cancel + "full refund processed" in writing, then flipped to: withdraw the Affirm dispute first, or wait Affirm's clock. On Sep 18 they emailed their own Shopify screen showing Paid / Unfulfilled / Chargeback open $222.26 with evidence controls still available (deadline Sep 25). So they can accept — they choose not to. Then they asked me to delete my Trustpilot review. Don't buy from GravaStar if you need the order to actually arrive or the refund to stick.
Response from gravastar.comOct 8, 2026
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the inventory delay and the cancellation process for order #GR129010. Regarding payment disputes handled through third-party finance providers like Affirm, processing timelines and dispute resolution protocols must follow standard banking procedures once a claim is active. However, our team remains fully committed to ensuring your funds are properly resolved and cleared. Our team is actively reviewing your case to ensure everything is settled smoothly. If you have any further questions or need updated status, please don't hesitate to reach us directly at [email protected].
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Raquel
Sep 7, 2026
I still have not received my products
I still have not received my products. It said 2-3 day shipping when I purchased and here it’s been almost two weeks so I get in touch with the company and one said they ran out of stock so just continue to wait til more come in. So I waited than reached the company once again they say it’s in stock but was never shipped out and they don’t know why. They than said they wld have someone reach me, no one ever did. So I’m still left here waiting not knowing what’s going on or when or if I will ever receive my package.
Response from gravastar.comSep 10, 2026
Thank you for bringing this to our attention, and we deeply apologize for the frustration and delay you’ve experienced with your order. This is certainly not the standard of service we strive to provide. We want to get this resolved for you immediately. Could you please reach out directly to our dedicated support team at [email protected] with your order number? We will personally track down your order status, prioritize its shipment, and ensure you receive a clear update right away. Thank you for your patience while we fix this for you.
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Kacey G.
Aug 29, 2026
I still haven't received more order so…
I still haven't received more order so I would say pretty awful service.
Response from gravastar.comAug 31, 2026
Thank you for bringing this to our attention, and we are truly sorry to hear that you haven't received your order yet. We completely understand your frustration and want to get this resolved for you right away. Could you please reach out to our support team at [email protected] with your order number and details? We will immediately track your shipment and ensure your issue is taken care of as a priority. Thank you for your patience, and we look forward to assisting you! Best regards,
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Mel
Aug 10, 2026
So noch eine Bewertung wegen dem…
So noch eine Bewertung wegen dem Support. Seit fast einer Woche, schlag ich mich rum die Ware zurück zu senden. Ich hab das Gefühl nur hingehalten zu werden! Der Support ist wirklich extrem schlecht! Die wollen nur das Geld, halten einen hin bis es zu spät ist die Ware zurück zu geben und kassieren das Geld ein!!! Ich persönlich würde nie wieder da bestellen, was schade ist die Ware ist gut aber der Support absolut nicht!!!
Response from gravastar.comAug 12, 2026
vielen Dank für Ihr Feedback. Es tut uns aufrichtig leid zu hören, dass Sie mit unserem Support unzufrieden sind und Schwierigkeiten bei der Rücksendung hatten. Das entspricht keinesfalls unserem Anspruch an Kundenservice. Wir möchten Ihr Anliegen umgehend klären und eine schnelle Lösung für Sie finden. Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected] mit Ihrer Bestellnummer, damit wir die Bearbeitung sofort für Sie priorisieren können.
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