Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankOct 8, 2023

Thanks for the feedback. We're sorry your experience did not meet your expectations. We take pride in providing the best possible digital banking experience, but realize it may not be the right fit for everyone. Although it didn't work out with us, we hope you have found the right fit for your business!

Response from Grasshopper BankOct 8, 2023

Hi Greg - Thanks for the feedback. We're truly sorry to hear that you were not happy with your experience! We pride ourselves on our seamless digital account opening process. However, we take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although we were unable to offer you an account at this time, we hope you have found the right bank for your business.

Response from Grasshopper BankOct 9, 2023

Hi Desiree - We're sorry to hear your experience with us did not match your expectations. At Grasshopper we pride ourselves on our account opening process, which does allow clients to open a fully digital, paperless deposit account in as little as 5 minutes. However, we also take account security very seriously. In some cases, accounts may be locked or closed depending on a variety of factors, such as requirements to fund the account not being met. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients and bank safe. Although we could not offer you an account at this time, we hope you have found another bank that is the right fit for your business.

Response from Grasshopper BankOct 9, 2023

Hi Carl - We're sorry to hear that you are not satisfied with your banking experience. Although this came as a surprise to us, federal regulations allow banks to hold deposited funds for a set period of time, as well as use discretion while setting a funds availability policy. Under Regulation CC, the timing for when deposited funds will be available is usually based on the type of deposit, when you made it during the business day and, in some cases, the amount deposited. As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. While we can not speak to the policies and procedures of other financial institutions, we set high standard for ourselves and always strive to the best digital banking experience possible. If you would like to discuss your experience further, you're always welcome to contact Client Services. For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal

Response from Grasshopper BankOct 9, 2023

Thanks for the feedback. We're sorry to hear your experience with us did not match your expectations. At Grasshopper we pride ourselves on our account opening process, which does allow clients to open a fully digital, paperless deposit account in as little as 5 minutes. However, we also take account security very seriously. In some cases, accounts may be locked or closed depending on a variety of factors, such as requirements to fund the account not being met. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients and bank safe. Although we could not offer you an account at this time, we hope you have found the right bank for your business.

Response from Grasshopper BankApr 20, 2023

Hi Juan - We are disappointed to hear that your experience did not meet your expectations! As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.

Response from Grasshopper BankApr 18, 2023

Hi Toni - Thank you for the 5-star review! It's great to hear that you are pleased with online banking. We appreciate your business and your feedback.

Response from Grasshopper BankApr 24, 2023

Hi Henry - We're sorry to hear that are not happy with your experience! We pride ourselves on our seamless digital account opening process, however, we also take account security very seriously. For your protection and ours, we have several precautionary measures in place to ensure the safety and integrity of our platforms. In some cases, accounts may be closed depending on a variety of factors, such as returned funding deposits. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. If you would like to discuss your experience further, we encourage to reach out to our Client Services team. For your convenience, we offer a number of ways to receive support. For more information about our Deposit Account Terms & Conditions, we ask that you refer to page 2 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.