jedidia N.
Account closure with no explanation.
Came to this bank highly recommended by business associates. But said to say I was highly disappointed and humiliated while banking with them. Been a customer to this bank for close to a year. Out of the blue I got an email saying my account has been closed effective immediately. No prior communication was sent to me with regards to the closure. No reason was given why my account was closed. They said I am too much of a risk. Explain to me what risk are you talking about. What fault have I committed As to why my account was suddenly closed. No one can accurately tell me what I did wrong. I have never done anything on my account that could raise any. concern. I am a business owner I have vendors and contractors I pay using this bank account. Now I look like an unserious individual in-front of my vendors and contractors. Very unserious way to conduct business. At least have the professionalism to inform me prior about closing my account so I can safely transfer and move my funds without any inconvenience. This is the most humiliating experience I have ever had banking.
Response from Grasshopper BankSep 25, 2024
Hi There - We appreciate your feedback and sincerely apologize for the frustration you’ve experienced. At Grasshopper, we take security very seriously and have several precautionary measures in place to ensure the safety and integrity of our platforms. This includes requesting due diligence documents about a business. According to our records, we did not receive the additional verification documents as requested. As a result, your account was moved to closure, and the funds were returned all within 8 business days. While this may be an inconvenience, these measures are intended to protect both our clients and our bank. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!