Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankJul 23, 2024

Thank you for your feedback! We’re glad to hear that you find our bank, client experience, and platform to be overall good. We appreciate your comments about our bill pay system and ACH transfer limits. We strive to support the banking needs of businesses of all sizes and are continually working to improve our services, including speeding up money transfers. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively exploring ways to expedite this process to better serve you. Thank you for your patience, and we look forward to the opportunity to earn that fifth star. If you have any further suggestions or need assistance, please don’t hesitate to reach out!

Response from Grasshopper BankJul 23, 2024

Hi Steven - Thank you for the 5-star review! Our team is dedicated to providing personalized assistance, and it's great to know that we answered all your questions and were able to stay on the line while you contacted the vendor. Client satisfaction is our top priority, and we’re here to help whenever you need us.

Response from Grasshopper BankJul 23, 2024

Hi Tammy - Thank you for the 5-star review! We’re glad to hear that our team was able to get your account open and everything has been smooth sailing since! It's reassuring to know that our team could quickly pinpoint the problem and have you up and running within 24 hours. Providing prompt and effective support with a personal touch is our goal, and we're happy to have met your expectations.

Response from Grasshopper BankJul 23, 2024

Hi James - Thank you for the 5-star review! We’re delighted to hear that Client Services is very responsive and was able to solve your issue within the same business day. At Grasshopper, we believe in striking the right balance between technology and human touch to provide the best possible service. Your satisfaction is our top priority, and we're glad to have provided the support you needed.

Response from Grasshopper BankJul 16, 2024

Hi Nathaniel - Thank you for taking the time to share your experience! We’re delighted to hear that you have found our Innovator product suite to be an excellent choice for your business. Offering competitive interest rates and comprehensive features without any hassle is what we strive for, and it’s wonderful to know we’ve met your expectations. We’re also glad that Larry on our Client Services team was able to assist you promptly. Your satisfaction is our priority, and we’re here to support you every step of the way. If you have any further questions or need assistance, please don’t hesitate to reach out!

Response from Grasshopper BankJul 15, 2024

Hi Michael - Thank you for the 5-star review! We’re thrilled to hear that you’ve had a positive experience with our response time and solutions-driven approach. Your satisfaction is our priority, and it’s great to know we’re meeting your needs. If you need any further assistance, please don’t hesitate to reach out!

Response from Grasshopper BankJul 14, 2024

Hi Courtney - Thank you for sharing your experience! We’re thrilled to hear that Larry was able to provide the information you needed so quickly. Our Client Services team is dedicated to delivering prompt and efficient service, and it’s great to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out.

Response from Grasshopper BankJul 12, 2024

Hi Aaron - Thank you for the 5-star review! Providing prompt and efficient service is very important to us, and we’re glad we could meet your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out!