Ja'carla M.
Briana was awesome
Briana was awesome! I needed to pay a vendor for my event and needed to transfer money to my card right away! Briana was able to ask for a quick one time transfer!

Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent

Banking & Money · Brooklyn, New York
Excellent

Banking & Money · Valley Stream, New York
Excellent
459 approved reviews, newest moderated first
Ja'carla M.
Briana was awesome! I needed to pay a vendor for my event and needed to transfer money to my card right away! Briana was able to ask for a quick one time transfer!
Luz Elena M.
Grasshopper support team always answer me on time and look for the best way to solve any issue
Bruno V.
My account was closed with in 1 week after opening very bad experience
Angel L.
Account was open less then a week and there was closure when I had almost $1900 coming into the account with in the week and now sales are bouncing. That’s the worst type of banking I have experienced and every business I speak with I will make sure to mention this and make sure you will never get a new account with anyone or any establishment, organization, or corporation that I have in contact with.
Harold F.
Derek is great-i have had nothing but issues with other members if your staff including one lady hanging up on me twice. i feel she needs training to be able to handle situations as i have been dealing with. Maybe you could get Derek to run a training program for the rest of your staff? He showed me he is skilled in de-escalation, as i know i can be difficult to handle….
Sally-ann B.
My representative was absolutely lovely and very informative. Every question that I had prepared before our conversation was already answered during our on-boarding session.
Phatachino H.
It was easy to understand. Using common words that was short and kept my attention really looking forward to understanding more
David M.
no balance in my account
Response from Grasshopper BankOct 21, 2026
Hi David, First of all, thank you for choosing Grasshopper Bank! We are thrilled to welcome you and want to make sure your onboarding experience is as smooth as possible. We completely understand that navigating a new banking platform can bring up questions, especially when it comes to your first deposit. As a digital bank, keeping your assets and data safe is our top priority. In line with our commitment to account security, all funding deposits undergo a routine, standard verification check before the funds are released. Our records confirm that the funds were cleared and available in your account as of October 1st. If you ever have any questions about how our digital features, transfer limits, or security hold timelines work, please don't hesitate to reach out. Our team is always here and happy to help you get settled in. Only Forward, Grasshopper Bank