Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
grasshopper.bank
Website
grasshopper.bank
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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He answered every question thoroughly. I was impressed.
Response from Grasshopper BankMar 6, 2026
Hi Roy,
Thank you for the 5-star review! We’re glad we could answer all your questions and provide the clarity you needed. It’s especially rewarding to hear that your interaction left such a positive impression. Making sure our clients feel confident and supported is important to us, and it’s great to hear your experience reflected that. We truly appreciate the trust you place in us and are always here whenever you need assistance.
MJ
mary jane G.
I was helped very quickly
I was helped very quickly, my situation was handled promptly and the agent was knowledgeable, friendly and courteous. The agent made me feel as if I am the only customer Grasshopper has.
Response from Grasshopper BankMar 10, 2026
Hi Mary,
Thank you for taking the time to share your feedback. We’re pleased to hear that your situation was handled promptly and that the support you received felt both attentive and professional.
What means the most to us is that we made you feel as though you are the only client we have. Creating that kind of attentive, personalized experience is exactly what our Client Services team strives for with every interaction. When a client reaches out for help, they deserve to feel heard, supported, and confident that their issue truly matters.
We truly value the opportunity to serve your small business and look forward to continuing to exceed your expectations and earn your five stars in the future.
DK
Donald K.
Transferring between outside account to Grasshopper…
They help me understand how to get the transfer from my personal account to my business account.
Response from Grasshopper BankMar 6, 2026
Hi Donald,
Thank you for the 5-star review! We’re glad to know our team was able to provide the clarity and guidance needed to move funds with confidence. At Grasshopper, we strive to equip clients with the resources they need to manage accounts independently, while always being ready to step in and assist whenever extra help is needed. It’s rewarding to hear that your experience reflected that level of commitment and support we aim to deliver. We appreciate the trust you place in us, and it inspires us to continue making banking simpler, clearer, and more empowering for you and your business every day. Whenever you need a hand in the future—or just a quick question answered—we’re always just a call or click away.
CB
CMS Bookkeeping L.
Great Business Checking Option.
I like having my business checking account with Grasshopper. It's nice knowing I don't need to worry about keeping a minimum balance. I love that there are no fees and that it's an interest bearing account. It's extremely convenient to be able to have the mobile app to deposit checks anywhere I am. it integrated well with Quickbooks online so it makes reconciling monthly statements a breeze. The only thing I would really like is if I were able to include a memo in my check deposit instead of waiting for the deposit to post to then include a memo. That is the only inconvenience, which is why I gave 4 stars instead of 5.
Response from Grasshopper BankMar 6, 2026
Hi there,
Thank you for taking the time to share such thoughtful feedback. It’s rewarding to know that your overall experience reflects the kind of flexibility, convenience, and financial value we aim to deliver for business owners.
We also appreciate your perspective on deposit memos. Workflow details matter, especially when it comes to maintaining accurate records and staying organized. Suggestions like yours help us better understand how even small adjustments can improve efficiency for the businesses we serve. Your feedback has been shared internally as part of our ongoing product evaluation process.
We truly value the opportunity to support your business and look forward to making your experience even better—earning that 5-star rating in the future!
LA
LAL
Auto Loan Incompetence
This bank took over AAA Financial services and an auto loan that I had. Car was totaled on 10/28/25; I paid off the remaining balance on 11/5/25 to get the title lien removed. Despite weekly calls and emails to customer support, DMV was not notified to release the lien until 2/5/26 . Still waiting for the auto title to give to my insurance co.
Response from Grasshopper BankMar 9, 2026
Hi Lori,
Thank you for taking the time to share your experience. We understand how overwhelming it can be to manage a total loss while waiting for the release of the lien on your title, and we sincerely apologize for the delay that made an already challenging situation even harder.
After taking a closer look, we found that the delay was the result of multiple missteps during the transition process, which unfortunately impacted the timely release of your lien. We recognize that partners we work with are a direct reflection of the level of service we provide, and the process took far longer than it should have. After identifying similar instances where service and support fell short of our standards, we have since onboarded a new title vendor, and your feedback has been shared internally with our cross functional team to ensure that a situation like this does not happen again.
In the meantime, we're pleased to share that the lien has been released, and your title should be arriving by mail shortly.
This has undoubtedly been a stressful process, and your patience and understanding is truly appreciated. If there’s anything further that Grasshopper can assist with, we’re happy to help, or escalate to the appropriate team to ensure any outstanding issues are fully resolved.
Only Forward,
Grasshopper Bank
NA
Niky & Amanda J.
ABSOLUTE worst customer service
ABSOLUTE worst customer service. Did not cash a payoff check for over a month which delayed the vehicles title by 3 months. Would not even speak to me, made me send an email for current updates, after they told me to call back once the check cleared. They made no sense on the phone and refused to help.
Response from Grasshopper BankMar 6, 2026
Hi Niky and Amanda,
Thank you for sharing your experience. We understand how delays, especially when it affects a vehicle title, can be incredibly stressful, and we’re genuinely sorry for any frustration or inconvenience this may have caused.
After taking a closer look, it appears the payoff check was sent to the wrong location, which delayed processing beyond our standard procedures. During that time, interest continued to accrue on the loan, resulting in a small remaining balance.
To help simplify things and keep the process moving forward, the accrued interest was waived.
Although this experience did not meet the standards we strive for, we care deeply about being a reliable banking partner and are committed to ensuring future interactions are easier, faster, and more seamless for you and your business. If there’s anything else you need or questions we can help clarify, we’re happy to assist or connect you with the right team to get it resolved.
Only Forward,
Grasshopper Bank
Hi Andrew,
Thank you for the 5-star review! We’re pleased to know your experience felt purposeful and well executed from start to finish. Providing clear guidance, efficient support, and a process that respects our clients’ time is something we prioritize every day, and it's rewarding to hear that commitment reflected in your interaction with our team. We truly appreciate the opportunity to support you and look forward to continuing to serve your business in the months and years ahead.
JE
Jeanece
They were so fast releasing my remote…
They were so fast releasing my remote deposit funds. And they are very nice on the phone.
Response from Grasshopper BankFeb 26, 2026
Hi Jeanece,
Thank you for the 5-star review! We’re glad to hear your experience reflects the fast, friendly service we aim to deliver and the level of support every small business deserves. When it comes to deposits, efficient processing and clear communication can make a real difference, and it’s great to know we delivered on both. We appreciate the trust you place in us as your banking partner and look forward to continuing to support you and your business in the months and years ahead.
