Grandin RoadReviews of grandinroad.com

Do not buy from this company. Bought the most God awful Christmas trees there. Did not even take out of the box...you can tell the quality just by opening box. Not sure where they get their product but the worst part is buying the 3 trees for $143.88 and since it was a holiday piece they gave me a gift card of $ 64.22 since they could not refund the amount to my credit card. At least they could of refunded me on a gift card the full amount as the customer service rep told me when I called. I lost $ 79.16 to this company. Not happy!

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I’ve brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it’s been almost 6 months and I’m beyond happy. Will continue to purchase furniture from here. Yes it’s a little pricey but you get what you pay for and it’s cheaper than pottery barn or west elm.

I’ve had these stools for a year and a half and while i love the look the footrest on both stools are totally falling apart. For the price point I wish GrandIn Road would stand behind their product if there was a defect. My little one sits on these and I’m sure Grandin Road would hate to hear of a child getting hurt because their stools fall apart. While their customer service agent was apologetic this isn’t acceptable. *This review was originally posted on their own website and was removed because they said it didn’t meet their website guideline, translation they remove negative reviews. See below. Grand in Road Customer Service email reply: “Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!”

They ask you to review a purchased product but deny posting it unless it’s positive

Rude and incompetent. Bought a sofa from Grandinroad and paid for "white glove" service as we are in our 70's and the sofa is 84 inches and heavy leather. "White glove" means they set the sofa up. Well they left it on it's side and would not screw in the 6 legs and turn it over. Grandinroad has lodged a complaint with J.B. Hunt and are paying us to have someone come out and turn the sofa upright as J.B. Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it. If possible avoid this company. We will never purchase from Grandinroad again because this is who they use.

I wish I could do a minus star. This company is the biggest ripoff for Halloween decorations. The animated skeletons are ridiculous in price and they only last for about 6 months. I ordered three sets of animated skeletons and when I took the Dueling Banjos out of the box and plugged them up they would do anything. The only thing was whe one tried to moved its head it made a terrible sound. I realize they were bought 10 years ago but the only time I used them was at Halloween which was approximately 6 months for the 10 years. There was about 4 years they stayed packed up because of family sickness and the Covid quarantine. When I contacted them I thought they may have some kind of explanation and maybe give me a discount if I bought another set. No after I explained what a short period of time I used them, I never heard another word from them. I retired after working 49 years at the same location.so I am not looking for something for nothing, just wanting them to be fair. I will never place another order with them because they have sorry customer service. The only thing companies think about today is money and greed. I will just suck up my loss and buy elsewhere.

I ordered a leather topped coffee table on Aug11th that was scheduled to arrive Aug 16th. Kept checking tracking every day, but it never updated. Called customer service when it was about 2 weeks overdue and was told they had no idea where it was, but would get back to me. They never did. Called customer service again and she kept telling me to call back in a few days because she could not help me. Called again and was told it was lost and they would refund me. I expected them to say they would re-order it and put a rush on, but by this time I wanted nothing more to do with them and took the refund. Very disappointed in them and would never shop there again.

I bought two bedside tables on sale. Actually my husband bought them and forgot to apply a coupon code. I called CS right away and they were able to cancel and reorder with a code that also saved me money on shipping. One of the items arrived damaged, it was easy to switch it out. CS was helpful, personable and trustworthy, and the items are fantastic quality. Very happy with the service and products.