Grandin RoadReviews of grandinroad.com

Ordered and received a LIZA teak bench in good condition. Asked a Grandinroad product specialist to inquire with their vendor of the bench which teak sealer brand they use to maintain the bench finish. I wanted to use the same brand when I maintained teak finish. I never asked for the vendors name but was told that they could not tell me because of a Confidentiality agreement. To me that is unacceptable and very disappointing. Buyers beware!

I received the wrought iron Santa in a sleigh. With three spotlights on it you can’t even tell what it is. Extremely disappointed product is cheap and will never buy again

Ordered chairs in September 2020. Accepted payment right away and then found out product was backordered. Target was forecast for late October, we had to call three times to get a new date when it rolled into early November. How they claim they have a new delivery company and can't really tell me when we'll get the chairs, they show it shipped 10/30. Terrible supply chain management and poor customer services, would not recommend for potential customers. We had a really bad experience.......

I am giving this website two stars based on their merchandise only as they have a decent selection. However, I would not order from them. Their shipping costs are through the roof, you get Absolutely nailed on the shipping. Almost all online retailers offer some sort of shipping discounts, whether it’s free shipping if you spend over $100 or free shipping for a week, just something. Grandin road offers nothing. You pay a premium cost to ship based on how much you spend. The more you spend on merchandise the higher your shipping cost is so it’s not a matter of a heavy or bulk item. Just awful.

Do not order furniture from Grandin Road unless you want to wait 5+ months to receive it, and deal with a business that does not communicate issues or cancellations to its customers. They cancelled my order without notifying me. When I called customer service, I was told that my original order, placed in July, had been cancelled and that my replacement order would now be delayed until November 30, at the earliest.

Great products, unique items, high quality. I purchased two navy blue leather storage benches for a game room. They are perfect with no issues. Also a "dice" side table that is a favorite piece. 3 wood framed illuminated frames that hold record album covers for display w/ remote controls. Very pleased with all products.

Ordered Indonesia made bench with leather top. Unfortunately came damaged on the legs, never took out of box and returned it no problem. Very good company and no nonsense return of damaged products.

Great high quality products ( bedding, home decorations and outdoor products). I have had shipping issues and items broken in shipping which is the reason l didn't give a Five Star. The quality of products and customer service is top notch, however I had issues ordering online and had to call my order in. Overall I am very happy with all my products. I wish they would have better discounts.