Grandin RoadReviews of grandinroad.com

I ordered stools. They were supposed to be in stock. It took over five weeks for them to ship. When they arrived one was damaged. I took pictures and emailed them. Two days later, nobody responded yet. Follow up, they made good and sent a new one immediately. And, they let me keep the damaged one at 30% discount.

Excellent Customer Service with Grandin Road. I had a broken bird from the Birds of flight Wall Decor grouping. Sabrina Cearley (Product Specialist) was prompt and professional with her response in getting a replacement. With her assistance, my grouping is now compete - I love it. Thank you, Sabrina!

I ordered 5 counter stools. They gave me a price lower than I expected and the product was shipped and received 5 days early. Got it in 3 days!! Love my stools

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I’ve brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it’s been almost 6 months and I’m beyond happy. Will continue to purchase furniture from here. Yes it’s a little pricey but you get what you pay for and it’s cheaper than pottery barn or west elm.

I bought two bedside tables on sale. Actually my husband bought them and forgot to apply a coupon code. I called CS right away and they were able to cancel and reorder with a code that also saved me money on shipping. One of the items arrived damaged, it was easy to switch it out. CS was helpful, personable and trustworthy, and the items are fantastic quality. Very happy with the service and products.

Great products, unique items, high quality. I purchased two navy blue leather storage benches for a game room. They are perfect with no issues. Also a "dice" side table that is a favorite piece. 3 wood framed illuminated frames that hold record album covers for display w/ remote controls. Very pleased with all products.

Ordered Indonesia made bench with leather top. Unfortunately came damaged on the legs, never took out of box and returned it no problem. Very good company and no nonsense return of damaged products.