Grandin RoadReviews of grandinroad.com

I received an order of Frankie table & 4 folding chairs. After setting up table, we noticed a small dent. I sent an email to customer service over a week ago, and have not received the courtesy of a response. After taking the shipping box apart, we noticed a note on the inside of the inner box telling me to save box along with instructions to repackage it for return. To me repackaging is virtually impossible. That’s why I sent an email. The point is that Grandin Road has not responded for me to figure out what to do.

I purchased an item online. I had changed my address prior to the purchase. They sent it to an address I had not lived at for 6 years, which is in a different state than where I reside. The offered absolutely no help despite their error. They told me to return the item, which is impossible given its location. They said they would give me a store credit once they received the returned item. I have no way of contacting the person living at my old address and now am out money for nothing. Terrible customer service.

I would avoid this company based on our experience with “Product Specialist” Sarah Boone. We waited weeks for a master bed. It was delivered and unboxed as ordered, but once we began assembly, we discovered that a crucial box of hardware was missing, making it impossible to put the bed together. Sarah Boone was assigned to our case, but all we got from her is that she had contacted the vendor and to reach out to her with any questions. Since then, despite multiple attempts to contact her by phone and email, we have received no response. Overall, a very disappointing experience.

Ordered bats two sets they’re both broke sending me one set out called about the second set that is now broke. They want me to pay for three and then when they come send the other ones back and then they will credit my account that’s not gonna happen your stuff is way too expensive.

@Grandin Road is the most annoying place to try to shop. I had placed 3 items in my cart and before I could complete the order the price had changed. Also, the free shipping disappeared and when I contacted customer service they were no help. I will shop elsewhere.

What is one thing for them? It was OK but there’s no way I can stop endless emails and text messages. They just keep pouring in one after the other would never do business with this company.

Refunds take FOREVER and require you calling them and waiting on hold for a long time just to get a person on the line. It seems like they just hope that you forget about the fact that they owe you a credit, so make certain you keep your return receipts and put it in your calendar to check your credit card bill. My Story: I placed an order for outdoor planters. Despite being different sizes of the same style planter, they were different shades of white. Since this looked strange as they sat side by side, I returned them. I tracked the delivery and they were received at the warehouse two weeks ago. I have still not gotten my refund. After another 25 minutes on hold, I spoke to someone who said she didn't know why the money had not been refunded and that she would send the request to the credit department, so I would need to wait another 2-3 business days to see the credit. We will see...

Ordered 2 Rylan Wide Dressers in navy blue, beautiful but unusable due to the fact that the paint residue on the drawers interior rubbed off on bedding we stored in them. I contacted customer service, never received a response from the same person twice so kept getting similar responses or crickets............... I asked, since I loved the dressers, if they had any advice as to how I could solve the issue or could be assured that it wouldn't happen again if I exchanged for the same. I sent requested photo & video evidence of ruined bedding & how the paint residue came off on my hands by just running my fingers along the underside of the drawers. Nothing!!! In the end I got so fed up of waiting for resolution I told them to issue a pick up or exchange! They issued a pick up, no phone call, just an email stating when they would pick up. Horrible, ineffectual customer service and never an offer to compensate in any small way for all the ruined bedding. I will never order anything from them again or recommend them to anyone. They should be ashamed!