Grand Home FurnishingsReviews of grandhomefurnishings.com

Love my new kitchen island. It has adequate storage and fits wonderfully in our space.

Everyone was very nice and helpful from greeters to salesman to warehouse guys who helped me by taking the chair out of the box so it would fit in my car. I've always been happy with things bought at Grand.

The hunk of man named Matt that wears the bow tie is not only georgous but is also very good at customer service.

Store well laid out. Pleasant staff. We are enjoying the two swivel chairs.

I had an excellent experience in the store. The salesperson was attentive, listened carefully to my needs and led me straight to what I wanted. She took time to show me fabric choices and a few other options to ensure I was happy with my decision. The credit department worked with me to determine the option that best fit for me and I had an approval in minutes. All in all, I would highly recommend the purchasing experience. The reason for my average rating lies in delivery. The model I chose was the only one like it in the area so I ended up buying the floor model. It was shipped from the store in Waynesboro (my home) to the warehouse in Harrisonburg to be shipped back to me for delivery. But it snowed the day of delivery and we ended up canceling due to the weather. I figured my furniture would be on the next truck out, but no go. Nope, they couldn't deliver until 3 days later and then they would only promise to call me between 9 and 11 to let me know when they'd be delivering. I had a meeting that day at 10 and they absolutely refused to even attempt to put me first out on the truck. We had to punt to the next day when I could ask them to come after 12:30. As it was, they were calling me that morning to say they'd be there at 11:45 when the paperwork had it written all over that I wouldn't be home until 12:30 at the earliest. I called the store and threatened to write nasty-grams all over the internet and lo and behold I got a call from the delivery folks who agreed to wait until 12:30 for delivery. Once there, the guys who brought in my things were quick, professional, and kind and had everything in place in less than half an hour with my old chair hauled away. THEY were great, the arrangements were not.

Dear GHF, I cannot say enough good things about Melissa Assaid. She made my buying experience one that made me want to BUY :-). She was knowledgeable, helpful, efficient, friendly and patient! She effectively managed helping myself and other customers on the big Labor Day sale day but never made me feel neglected. I say she deserves a big fat raise!! I love my new furniture!!!

Salesperson showed me what I was looking for, not what she wanted to sell. Delivery was timely and efficient.

WE HAD A GREAT EXPERIENCE WITH GRAND HOME FURNISHINGS THIS TIME FROM THE SALES CLERK TO FINANCE TO DELIVERY PEOPLE.