Grand Home FurnishingsReviews of grandhomefurnishings.com

I went in to purchase a mattress and came out with nothing!!! No one knew what was going on during this labor day sale. I made my decision of which mattress to purchase based on the answers I received from the various sales reps. When I went to complete the transaction I found that none of what I was told was correct. I will pay for what I want but dont be so misleading just trying to make a sale. Very disappointing and what happened to customer service?

The sales representative was fantastic, he was kind and very helpful. But when I called the billing department to see when I would get my bill and to check to see if they had the correct address, she told me no before I even finished my question. She thought I was asking a financial question that only Wells Fargo could answer, but I completed my sentence after she rudely interrupted me and she oh yeah I can check. It would of made it a lot easier if she would of just let me finish talking before just telling me no. I won’t be buying from here again simply because I don’t want to have to deal with a rude women every time I have to pay my bill or ask a question. I do appreciate the salesman but I won’t be dealing with him for the long run.

I was recently in the Bristol, VA store and let me just say Lindsay is fantastic. We bought a new Simmons mattress & box spring set. Overall the office experience was TERRIBLE!!! There was an older lady (I'm pretty sure she said her name was Arlene) and a younger lady working in there as well. The younger lady asked Arlene a question and she was very demeaning and unprofessional to her in front of us & I also feel like she was demeaning with us...almost like we were just an inconvenience to her. I have never in my 65 years of living met someone who was just so awful and full of attitude. I WILL NEVER BE BACK TO GRAND BECAUSE OF ARLENE & I will make sure and let everyone else I know how awful her customer service skills are!!!!!! We will make the extra trip to Johnson City or Kingsport!

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we received was not what we ordered. Finally reordered our furniture and am now waiting 8 weeks for it to arrive. Had asked salesman several times for updates and didn't get a call back, keep having to call and follow up. Should be the other way around.

Took over 6 weeks to get the mattress we ordered in ,first one was wrong size

Estimated timing for special order delivery for my sectional sofa was way off. Sofa wasn't delivered until 1 month after the estimated date. The sofa was delivered but there was damage on one piece. I'm still waiting for resolution of the damage now 3 weeks from notifying the store. Will think hard before I make any future purchases.

The sales person was great but the follow through has not been good. Some pieces had to be ordered and we waited close to 4 weeks for delivery. The dresser had a warped drawer that would not close properly even though it had been inspected before being put on the delivery truck. We have now been waiting another 4 weeks for a replacement drawer. Really poor customer service on a large purchase.

Two days after we I bought the chair it would just randomly quit working.. a 600$ recliner from the "basement" so I called and let them know and she told me she would send me a brand new chair and when it was delivered we just got the bottom piece.. which wasn't even the same as what we originally had. I'll never buy furniture at Grand again.