Grand Home FurnishingsSince 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.Our convenient delivery and financing options make getting that new furniture or mattress easy!
Grand Home Furnishings (grandhomefurnishings.com) has 417 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Neil G.
We were extremely pleased with the resolution of our mattress problem. The replacement was delivered in a timely manner, and we could not be happier with the way Grand Home Furnishings handled the matter.
Response from Grand Home FurnishingsJan 25, 2017
That is awesome! Thank you for your business!
Jill R.
My experience with Grands was totally awesome. So friendly and easy to work with!!!
Response from Grand Home FurnishingsJan 25, 2017
Thank you so much we appreciate your business!
Tina M.
The selection of furniture was great as well as the customer service. Everyone was so nice and wiling to help. When our couch & chair was delivered the two delivery employees was very careful with our furniture and was very professional. We love our couch and chair....so comfortable & matches our living room wonderful. Ashley Petersen-Bailey was our sales associate. She was great along with everyone associated with Grand.
Response from Grand Home FurnishingsJan 25, 2017
Thank you so much for you business!
Jimmie R.
This experience will very likely eliminate you from any future furniture purchase by me. We shared a competitors price on an item and the manager not only refused to match, he did not counter nor did he even come out of the office to even discuss. I was prepared to move on my offer as we prefer to bundle rather than shop at separate stores. I was so frustrated at his lack of professionalism, I suggested to my wife that we not even buy the item we had already picked out. Nearly lost all of my business that very day. In addition, the staff completing our paperwork was either poorly trained or incompetent. This was worst sales experience I have encountered in many, many years.
Response from Grand Home FurnishingsJan 25, 2017
Please call customer service to discuss this 1-866-472-6343.
Jean L. S.
We were pleased. We did not like the first chair that was delivered so Grand picked it up and delivered a second that we are happier with. There was no problem! Also, the delivery people are always very nice.
Response from Grand Home FurnishingsJan 25, 2017
We are happy to hear you could take advantage of our satisfaction guarantee and found something you are happy with! Thank you for your business!
James R.
WE WERE COMPLETELY SATISFIED, THE SALES PEOPLE AND THE OFFICE STAFF WAS REALLY HELPFUL AND FRIENDLY, THEY WERE NOT PUSHY. I WOULD SHOP THERE AGAIN.
Response from Grand Home FurnishingsJan 25, 2017
Thank you so much we appreciate your business! We noticed however we only got a 1-star rating. One star is for a bad experience. Did you mean to select a different star?
Amanda H.
Bought this bed for our daughter. We absolutely love it. It has a little crawl space under it that she loves to play in.
Response from Grand Home FurnishingsJan 25, 2017
That is great! Thank you for your business!!
Jane H.
When I find the need to purchase furniture or replace household items, I only consider Grand Furniture. I am treated well, no pressure and given options about the purchase. Grand Furniture stands behind what they sell and additional insurance is available if anyone wants to buy that. The store has so much to choose from that sometimes it is hard to decide just what to buy, so a joy to shop there.
Response from Grand Home FurnishingsJan 25, 2017
Thank you so much for your business!
