THE LISTReviews of gothelist.com

I placed my order before I read all the negative comments here. I was so scared i got scammed so i bombarded them with loads of messages via whatsapps and emails. Went through a few rounds of DD myself, found their representatives linkedin profiles to make sure they are real people lol Anyway they responded to my messages promptly and my handbag arrived 4 days early than the ETA!!! I started to think their competitors left these comments to frame them or their service has drastically improved.

quick response

I was hesitant about placing an order with this company, but was pleasantly surprised that I did not have any issues. I'll definitely order from them again.

I was hesitant to order from here after reading the reviews and initially canceled my order. I received an email confirmation of my cancellation rather quickly and spoke with one of their representatives as well. Overall, they gained my trust and I am reordering my item with them. Just be mindful, they are a small company but they are growing and will help to accommodate you. I’m very happy they called me personally to alleviate any issues or concerns that I initially had.

Worst experience with a luxury store, I had to email them for my confirmation after purchasing the item, which 2 days for them to get back to me. I called multiple time to get the status of my bag and they kept telling me they are waiting for the store. I purchased my bag 10/31 and I got an email 11/9 canceling my order. Such BS, and they only offered $25 for my trouble.

same experience as everyone else. they’re scammers. series of emails that my package is shipping yet it never comes. completely unreachable. should’ve checked trustpilot first. what gives? why do they think this is acceptable?

Weird experience (similar to the other reviews). Placed the order and it showed that it would ship quickly on the listing. Two weeks go by and a few emails back and forth with no confirmation of shipping (just basic communication that the third party company is busy and it will take a while). Order looks like it has now been canceled through paypal (thankfully). My wife was upset that her birthday present that I ordered well in advance of her birthday never showed up. Weird company weird process.

This site is an absolute scam. I ordered very expensive items that never arrived. There is absolutely no response from the site, either by WhatsApp, email, or telephone. Extremely untrustworthy!!! Non-existent customer service!!