THE LISTReviews of gothelist.com

Response from THE LISTJun 16, 2026

Thank you for your honest feedback! We're sorry about the sizing and padding issues. We'll be sure to pass this along to our team. We're glad you enjoyed the price and overall comfort! For any further concerns, please reach out to us through our website. Kind regards, THE LIST

Response from THE LISTMay 19, 2026

Hi there, Thank you for your feedback. If you'd like to share more, please reach out to us at [email protected] and we'd be happy to help! Kind regards, THE LIST

Response from THE LISTJan 5, 2026

Hi Ian Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re sorry for the delay, which was unfortunately due to the holiday season and higher-than-usual volumes. Our Customer Support team has already emailed you the return label to help resolve this as quickly as possible. If this addresses your concern, we’d kindly ask if you would consider updating your star rating. We’d also be more than happy to assist you with placing a new order for the correct size or help with anything else you may need. Thank you again for your understanding, and we’re here if you need any further support. THE LIST

Response from THE LISTDec 22, 2025

Hi Alice, Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We understand how frustrating delivery delays and unexpected calls can be. During certain periods, DHL may require the recipient to be present at delivery. This is an additional security measure to ensure the shipment is handed over correctly and not left unattended, helping to prevent loss or theft. We’re sorry for the inconvenience caused by the rescheduling and appreciate your patience. If there’s anything we can do to assist with your delivery or provide further support, please don’t hesitate to reach out. THE LIST

Response from THE LISTDec 10, 2025

Hello Teav, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our customer service didn’t meet your expectations — that’s not the level of service we aim to provide. We truly value you as a customer, and we’d appreciate the opportunity to make things right. If you’re open to it, could you please reach out to us directly at [email protected]. We want to understand what happened and ensure your next experience is significantly better. Thank you again for your feedback — it helps us improve. Kind regards, THE LIST

Response from THE LISTJul 15, 2025

Hi C.Sills, Thank you for shopping with THE LIST. We value your opinion and would love to understand what fell short so we can make it right next time. THE LIST

Response from THE LISTMay 8, 2025

Hi Thomas Thank you so much for taking the time to leave us feedback. THE LIST

Response from THE LISTDec 9, 2024

Hi Zoey Thank you for giving us your feedback. Sadly, when it comes to our returns policy, we have to ensure that all items arrive back at our partners within the 14-day return policy. We always ask our partners if they can make exceptions as we don't own the stock. We hope we can see you again. THE LIST