THE LISTThe First Luxury Social Shopping Network.Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
THE LIST (gothelist.com) has 202 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Alvin N.
I hope the communication to your site is much accesible or connected incase customers have problem ty
Response from THE LISTDec 13, 2021
Thank you for taking the time to leave a review. We really appreciate your feedback. We actively use feedback to improve our platform, so we can provide you with the best possible service. Hope to see you online again soon. Your Customer Care Team, THE LIST
Rana D.
I have not heard back from them regarding my order and I tried messaging them, calling them, and emailing them and no reply. Dissapointed and calling my bank for a refund.
Response from THE LISTDec 2, 2021
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. I've personally looked into your case, and can see that our Customer Care team have emailed you on Tuesday and today regarding your order status. Should you wish to discuss this further, please contact us on [email protected], for the attention of Head of Client Relations. Your Customer Care Team, THE LIST
Melanie A.
This site delivered early and was reliable. After reading other reviews I was worried about getting scammed but I just received my order and was very happy. I will definitely be shopping with them again.
Response from THE LISTDec 1, 2021
Thanks for taking the time to leave some feedback, it's vital for us so that we're able to continue learning and bettering our service. We're so happy to hear that you had a wonderful experience. We look forward to welcoming you online again soon. Your Customer Care Team, THE LIST
AKO
Hi - I commented earlier that I was worried because of all the negative reports here. I got my order of Guidi boots delivered and they are authenticated, and at a great savings. DHL delivered them sooner than the estimated shipping. Beatrice and Alexander were very responsive and patient with my worries and I am a loyal customer now.
Response from THE LISTNov 30, 2021
Thank you for everything you've said. We are so glad to hear you loved your order! Authenticity and our customers are at the core of our business - so we're so glad that you've recognized us for these points. We look forward to seeing you online again soon. Your Customer Care Team, THE LIST
Carlos S.
To be totally honest, I was very hesitant to order from The List due to the numerous negative reviews I read at Trustpilot. However, I must admit that I was also positively impressed with the honest responses the site gave to almost each negative review posted. Curious about their customer service, I emailed them on Nov. 12, 2021 requesting additional information on a Valentino Garavani Leather Belt Bag I was interested in. Their response came in no time! We ended up exchanging emails about other personal concerns I had about the site and was very appreciative with the response I received. This is what they wrote: "...we are a start-up and we are proud to say that we are continually learning from our mistakes and the feedback of our valued customers. We are committed to ensuring that any negative situations do not happen in the future. In addition, as you have mentioned, people tend to write the negative sides and rarely do people right a positive review which outweighs the negative ones. If you’d like to discuss this further in order to gain trust in us, please let us know the best contact number and time to call." Because I believe in seconds chances, a few days later, exactly on Nov. 18, I decided to order the Valentino Bag from The List and judge the purchasing experience for myself. Well, my order was shipped from Italy on Nov. 24 and delivered in the New York Metro Area on Nov. 26---in just two days! The VG belt bag came nicely packaged, was just as described and verified authentic (by Valentino.com, through a NFC encoded tag contained in the bag). I'd like to thank THE LIST team, and especially Tina P., for such a wonderful experience and I look forward to buying from you again in the future. Please keep up the good work!
Response from THE LISTNov 29, 2021
Thank you for taking the time to share your feedback. We are happy to hear you had such a positive experience. I've personally shared your gratitude with Tina P. and the extended operations team. We're very glad that you love your new Valentino Bag, and we hope to see you online again soon. Your Customer Care Team, THE LIST
Muncies M.
No response, dm’d them on Instagram and sent them an email. Thank God I came to research the website reviews before I made my purchase.
Response from THE LISTNov 23, 2021
We are a little backed up on emails right now due to the season demand, so I apologize that you haven't heard back from us just yet. Please do send us an email directly to [email protected] marked for the attention of our Head of Client Relations and we will ensure you have a response promptly. Thank you, THE LIST
FeFarah
Recently I orderd from the list and it was fast easy and my payment was safe and there were multiple payment options so far so good 👍🏼👍🏼
Response from THE LISTNov 23, 2021
Thank you for everything you've said. I'm so glad to hear you loved your order! We look forward to be of service to you in the future! Your Customer Care Team, THE LIST
Jojenn G.
Placed an order on November 10, it’s already the 21st and still my order is in processing . I emailed cs and they gave me a tracking number that says delivered to NY . My address is NJ . Don’t buy from them . I’m calling my bank tomorrow to get a refund hopefully .
Response from THE LISTNov 22, 2021
Thank you for raising this matter and giving us an opportunity to perform even better. We wanted to reach out and apologize for the experience you had with our team. This is not typical of us and can assure you it wouldn't happen again. Please hold for further updates via email. Your Customer Care Team, THE LIST
