THE LISTReviews of gothelist.com

Response from THE LISTAug 24, 2026

Hi Peter, Thank you for your feedback, and we sincerely apologize for the confusion. DHL has officially confirmed to us that your order is covered under DDP (Delivered Duty Paid) terms—meaning all import duties and taxes are billed directly to us, and you should not pay any extra fees. We’ve sent an email to your inbox to get a few details so we can make sure everything is corrected and made right for you immediately. Best regards, THE LIST Team

Response from THE LISTAug 24, 2026

Hello David, We take allegations of counterfeit items and seller fraud extremely seriously. As an authorized seller, we enforce strict quality control and verification procedures for every item dispatched to ensure 100% authenticity. Every outbound order is thoroughly documented prior to shipment. Upon receiving your return, our inspection team verified that the item sent back to us was a completely different product from the authentic pair originally dispatched for your order. Because the returned item was not the product we supplied, marketplace policy prevents us from processing a refund. We maintain complete inspection logs as well as photo and video evidence of both the outbound shipment and the received return to ensure full accuracy and fairness. Best regards, The List Customer Care Team

Response from THE LISTJul 24, 2026

Hi Nicole, Thank you for taking the time to leave feedback, and I'm sorry this order caused you concern. Every message you sent was answered within our 1–2 business day target, including your weekend enquiry, which we picked up on the next working day. On the cancellation: both orders were cancelled and the payments released on our side. No funds have been taken. What you're seeing is your bank's authorisation hold, which can take several working days to drop off even after a merchant releases it. If it helps, we can send you written confirmation of the release to pass to your bank and have it cleared sooner. If anything is still showing on your account after that, email us with your order number and we'll look into it. Kind regards, THE LIST

Response from THE LISTJun 26, 2026

Hi there, We're so sorry about this mix-up and completely understand your frustration. We've processed your refund and hope this goes some way in making it right. We'd love the chance to welcome you back. Thank you. THE LIST

Response from THE LISTMay 19, 2026

Hi Mihaela, Thank you for taking the time to share your experience. We want to add a little context here - We did reply to your initial concerns via email at the time, but we completely understand that the wait to receive that response, combined with the lack of visibility on your account, was frustrating regardless. Sincere apologies for that. We're really glad we were able to continue the conversation and bring everything to a full resolution together. We truly appreciate your patience and your honest feedback. Kind regards, THE LIST

Response from THE LISTMay 12, 2026

Hi Dan, Thank you for taking the time to share your experience. You were right to be frustrated, and we want to address it honestly. When you sent us the photos of the damaged jacket, we should have processed your refund on the spot rather than putting you through a partner and courier investigation. The delays and back-and-forth that followed weren't acceptable, and we are sorry for the experience you had getting to a resolution. As discussed with you directly via our customer support team, we've now resolved this with your bank to avoid any further issues on your side. Your refund will be returned to you through your bank directly, with no further action needed from you. Your feedback has prompted real changes internally to how we handle damaged-in-transit cases, so other customers don't go through the same experience. Respectfully, THE LIST

Response from THE LISTMar 23, 2026

Hi Megan, Thank you so much for sharing your feedback and for your patience. We’re sorry the delivery took longer than expected. Because we work with international partners, shipments occasionally encounter standard customs checks that are outside of our control. Your package is currently on its way and should be with you shortly. Our team just reached out via email with more specifics on your tracking. Thank you for your patience! Kind regards, THE LIST

Response from THE LISTJan 14, 2026

HI Serge, Thank you for your feedback. We sincerely apologize that your delivery did not meet your expectations. As our products are shipped by international partners all orders must go through mandatory inspections at various customs checkpoints. While we strive to make the delivery process as smooth as possible, these regulatory checks are necessary and may occasionally cause delays. Rest assured that our dedicated logistics team works closely with our carriers and customs agents to streamline this process and minimize any wait times. We appreciate your patience. Kind regards, THE LIST