THE LISTThe First Luxury Social Shopping Network.Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
THE LIST (gothelist.com) has 202 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Evelyn
Where is my order? I can’t track it and I’ve got no email confirmation regarding anything about the order.
Response from THE LISTJun 18, 2024
Dear Evelyn, we’d like to learn more about what happened. Please contact our customer support team, at [email protected] so we can hear about your experience and take the proper next steps. THE LIST
Zeely
There is no basket on the website, I had to search for the item 10 times to put it back to my basket and the price keep going back to US dollars and United States as a country whereas I am in France… And then the price changed suddenly while I was going to checkout went from 296€ to 314€ in few seconds (all taxes were already included before and it was to the same delivery address). This is the weirdest experience I have ever had with an online retailer yet… Very off-putting. Your CS said it was a "glitch" but there are the same complaints from several months ago and nothing was done to fix this glitch… So I presume it’s not a glitch but a deliberate attempt to charge more money (like the customer wouldn’t notice the increase in price 🙄). To increase the price while I was at checkout is not a normal practice, it seems to happen regularly according to reviews. In this case, when I saw that I simply decided to not proceed with the purchase. You just lost a potential customer.
Response from THE LISTMay 17, 2024
Dear Zeely, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. THE LIST
caprice C.
This site is amazing and has great prices! Product is authentic and shipping is pretty quick.
Response from THE LISTApr 3, 2024
Hi Caprice, Thank you so much for taking the time to leave us feedback. THE LIST
Di M.
This site is legit and Ricardo in customer service is awesome.
Response from THE LISTMar 20, 2024
Hi Di Ma, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! THE LIST
Tv G.
TERRIBLE app! They are very shady and very dishonest! Twice I left honest bad reviews about the horrible experience I’ve had using this awful app and they failed to publish it! They are very shady very dishonest! They hide negative reviews on their Apple Store! The prices advertised on the app are not true they show low prices yet when you try to buy the prices magically increase whilst in your shopping cart despite it clearly stating taxes already added! Customer service is equally as useless! Avoid this horrible glitchy dishonest store!!!
Response from THE LISTMar 15, 2024
Thank you for sharing this honest feedback, TV Goog. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again. THE LIST
Megan Y.
The pricing was unbeatable. The verification process was a bit odd, but the sales rep was very helpful and replied promptly, which made the process smoother. The shipment took a while but it’s worth the wait.
Response from THE LISTFeb 26, 2024
Hi Megan, We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. THE LIST
Jennifer
The best part about my experience was working with a responsive team. Excellent instructions concerning returns. Updates were addressed on a timely basis. Thank you.
Response from THE LISTDec 9, 2024
Hi Jennifer, Thank you so much for taking the time to leave us feedback. THE LIST
Reggie
Ordered shoes for my wife and the transaction was great! Shipping was fast and item was delivered in perfect condition. The shoes ran small so I had to return but, the process was just as great. I was emailed a return form and brought item to FedEx drop off location. Once item was received, I received a confirmation email with time frame of refund. Would 100% recommend and purchase again.
Response from THE LISTJan 31, 2024
At THE LIST, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for luxury shopping in the future. THE LIST
