THE LISTReviews of gothelist.com

I have ordered a ladies hand bag and an unexpected error occurred at the website and Ithe deducted price appeared to different from the purchased one and the customer service rectified the problem in a professional and respectful manner. That impressed me greatly. I would surety buy again.

Worst shopping experience ever. I ordered a pair of shoes. The price at the check out was about $400. After I completed the payment, I got a text from my bank that says my card was charged about $600. I immediately contacted to The List to look into the issue. I'm glad that I took a screenshot of the order# and the price stated $400 on the website because the email receipt the shop sent says $600. Without the screenshot, I couldn't prove that those shoes were $400 at the checkout. They told me that "It was a technical issue and your order was affected by this. But $600 is still cheaper than other competitors." ... Seriously? This does not make it right for them to charge me the amount that I didn't agree to pay. I didn't want to trust this company when I heard this. Also they shipped out my order in the middle of this conversation. I requested to stop the shipment and give me a full refund. Now they stopped the shipment, the item is returned to them, but still no refund. They said that they are waiting for the confirmation... What kind of confirmation do the need to give me back my money in this situation? I understand if this was a normal return that they need to inspect the returned item. But this is not the case. What is stopping them to process the refund? I hope someone very responsible in the company is reading this and take it serious to train their customer service representatives.

I ordered an item from the list and immediately asked to cancel as the size was in woman's and not men's. I was told the item was canceled but I have no email of the cancelation nor has the item been shipped. I requested a refund and still no word a week later.

Great fast communication, fast delivery, the item is in great condition. Recommend !!!!!!

Great and fast

Fast delivery. There were some problems with the payment which the support team solved quickly. Would reccomend

The shoes came as shown online and I could not be happier.

Great customer service - truly customer focused.