Shannon
Out of Stock !!
I purchased a high-priced luxury item from this store, but days passed without any email confirmation that it had shipped. Since I needed the item within a week—the promised delivery timeframe—I contacted customer service for an update. Only then was I informed that the item was out of stock and that I had been refunded. I’m certain that if I hadn’t reached out, I would never have been notified. I will never order from this site again. Buyer beware!
Response from THE LISTFeb 7, 2025
Dear Shannon, thank you for taking the time to share your experience. This is not how we aim to run our business. As we are a marketplace we don't own the stock, once an order is placed our partners have 2 days (working days) to process it. I can assure you that you would have received an update from us on the same day you contacted us as your order was approaching the 48-hour mark. We also try to find alternatives within our network before letting our customers know that their orders have been cancelled. We’re currently making adjustments to make sure communication happens quickly. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. THE LIST