ShippoReviews of goshippo.com

The pricing is great in comparison to typical retail pricing. I did have a billing issue with UPS and after a quick email to Shippo support they resolved it immediately. They also proactively provided tips on how to avoid similar problems in the future. Great experience over the last year.

They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here we go again. Like every other "company" hiding behind the internet and scamming with a 'skimming" business model, Shippo (using Xcover.com as its insurance agent), makes its money on the law of averages. Take just a small 1 or 2% "insurance" charge on the competency work of UPS, USPS, Fedex, DHL, etc. and assume that 95% of items will be delivered without problems. Great profit margins there leeching off the delivery company. But what happens when you DO have damage??? Ordinarily, you'd file a claim with the delivery company. Not here. You file a claim with this Asurion knock off company, XCover. com. And they will not provide a real live agent but rather some hidden AI processing to evaluate your claims, pictures etc and deny your claim. Give you some bogus nonsense of why you allegedly didn't adhere to THEIR standards (not the actual shippers) and then you're forced to deal with this fully autonomous interface IF an until you get some sort of resolution, minus fees of course. Here's my review of their Xcover. com directly: "DON'T BUY THE SHIPPING INSURANCE!! Buy shipping directly from carriers!! I've been buying shipping insurance through Goshippo.com label for over a couple of years now, but this is my first claim under their change to XCover.com. And it's a total SCAM. There is ZERO, NONE, NADA real person interaction with XCover. All AI interaction, which means you claims will take FOREVER, if denied, shuffled through another AI loop and ultimately just giving you a headache on top of your loss. GoShippo is constantly bug/push for you to buy their shipping insurance coverage which is not GOSHIPPO, but rather XCover.com (Insurance policies issued in the United States of America are provided by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 30th Floor, New York, NY 10036; Delaware LLC registered under CORPORATION SERVICE COMPANY, 251 LITTLE FALLS DRIVE, WILMINGTON, DE, 19808, Phone: 302-636-5401). I have had to file 2 complaints (2 claims) with my state's attorney general's Insurance Fraud office over their lack of timely processing and payment of claims for product that was shipped, insured and damaged through GOSHIPPO.COM. (REFERENCE: xcover.coms' state license registration number) You're better off using UPS/USPS/DHL/FEDEX sites directly and having those carriers insure your items. The HUNDREDS, if not thousands, of dollars that I've spent in insurance coverage to finally file a claim and deal with this nonsense is ridiculous! I will no longer be using GOShippo as a result of this."

Created a label and before purchasing tried to change the shipment date to reflect 4/30 (the actual date of shipment) from today's date (4/29). Their system kept changing the date back to 4/29 and then their chatbot lied and said the date said 4/30 which was untrue. I took video of the glitch. The USPS has the right to refuse packages if they do not have the correct ship date on the label. Shippo needs to fix this discrepancy. I did not feel they took my concern seriously at all. I am very disappointed.

I am extremely disappointed with Shippo’s insurance process. After they lost a package valued at $324, I was bounced like a ball between UPS and USPS. Despite reaching out to Shippo early on, they failed to help, only to finally direct me to their insurer, XCover, once it was too late. They then invited me to email an explanation for the delay. My explanation was met with an automated response telling me to go back and file a claim—the very thing I was blocked from doing. It feels like a deliberate system designed to make customers give up. They create a cycle where you can never actually get a result. Do not bother paying for insurance through Shippo; it was a total waste of money and a massive headache. I did my part as a customer, but Shippo and XCover failed to stand by their service.

great savings

"Shippo has completely paralyzed my business. Their system is fundamentally broken. They generated 19 different shipping labels with incorrect metadata (address mismatch), making them completely unscannable by USPS and UPS. My packages sat in 'Pre-transit' for a week while I was forced to pay for duplicate labels just to get my products moving. To make matters worse, they charged me an unjustified $77.31 'Correction Fee' on a broken label and refused to refund it to my original payment method, offering useless store credit instead. But the most shocking part? During my support interaction (Case #1065717), the representative Sihle M. sent me an email containing the PRIVATE CUSTOMER DATA AND CSV FILES OF ANOTHER COMPANY. This is a massive, illegal data privacy breach. It proves Shippo's internal systems and support are in a state of total negligence and collapse. I have already initiated a formal Chargeback with my bank for all transactions. They lie about refunds and steal your inventory's reputation. SAVE YOUR BUSINESS: STAY AWAY FROM SHIPPO

It is a great resource for our small business. They have great prices. We have our Etsy Shop directly connected to our account, so we don't have to input customer information.

Shipped a large box via Shippo. Pricing was excellent vs traditional shippers. Box was damaged, luckily I purchased insurance, so I’m covered. Claim was denied because of packaging. Why did you agree to insure it? It was inspected by the shipper, UPS, at drop off and accepted. I specifically asked them to inspect the packaging and let me know if they would do anything different. UPS said “looks good”. Would not use Shippo with anything of value and DO NOT buy their insurance. It is a waste of money. I’ll ship directly with UPS, FedEx, USPS going forward.