ShippoReviews of goshippo.com

Terrible. Unable to connect to our UPS account. Their support chat is useless. No one replies. UPS Ireland accounts do not have a postcode associated with it. Yet Shippo requires a postcode associated with the account, which we cannot produce, because UPS Ireland has no such field in the account. Update: if we don’t hear back from Shippo, we’ll go with ShipStation instead. Update: they've gotten back to me with information about a potential workaround - but with a diminished preview/estimate of shipping rates on creation of label. I shall try and see whether it works. Update: the Shippo team has gotten back to me about this. They've been helpful to facilitate a workaround. But on trying out the software, I found out that many things like dangerous goods (e.g., batteries) cannot be declared, or extra declaration statements for international shipments, or additional document uploads (e.g., certificate of origin, product safety sheet, etc.).

I have used Shippo for MONTHS, and had been telling everyone about their awesome prices and ease of navigating the site to create labels…then this happened: Shippo sent out an email stating they would begin charging those who were not shipping with correct weight, dimensions, etc., mentioning the pandemic, etc. I found this odd because a pandemic would have nothing to do with people not correctly weighing their packages but I wasn’t worried because I not only use a postal scale to weight my packages properly, but I also specifically purchase shipping boxes from Walmart because Walmart has preprinted dimension measurements on the boxes. Additionally, when I drop them off, I wait and have my packages checked in so that I have a RECEIPT that matches my recorded package weights and dimensions so there is never an issue with my packages. As always, per their policy, unless your shipments are $100 or more, Shippo usually waits until the 16th or 20th of the month before they bill you, which has always been okay with me. Fast-forward to the 20th, and I receive an invoice stating they’d charged my account $24.51 for the 3 packages I’d sent at the beginning of the month and I was happy as usual with their services. Then on the 29th of that same month, I see a sudden charge for $18 made to my debit card from them with no explanation! I go to my online account and not only is there no invoice, but not a single email stating why this charge was made! I immediately contact them via email asking what is this about, as I have receipts from UPS as well as the USPS stating that my packages were weighed properly and the dimensions added correctly so the charges could not have been for that and that they cannot simply charge my card without explanation. After my complaint went unanswered, I went to my bank and filed a complaint for unauthorized charges. My bank refunded my money, but now I know I cannot trust them anymore. It’s one thing to need to recover funds from customers who cheat on their package weights, but it’s another to charge a loyal customer who has been nothing but carefully honest and not respond to their concerns. Update: After seeing Shippo’s reply to my complaint, I never heard from anyone. I have the screenshot of my complaint and I have no problem providing that. There is no mention, however, as to why my account was charged 18.00 out of the blue. As per my initial complaint above, it clearly shows I am very familiar with how their billing works, as I literally recited it verbatim, regarding their charging your account weekly IF it is $100 or more. Again, my shipments for that month came up to $24.51, which had already been rightfully charged to my account. What they can’t seem to explain, even in the response, is why they came the following week and charged my account $18.00 for no apparent reason and after I emailed them requesting an explanation, I received no reply. There is no phone number to call so email is the only way to reach out. I did just that and the email was not returned as undelivered, so someone got it somewhere. My bank returned my funds after their own investigation, so clearly I was telling the truth and was able to show I had not sent any other packages. That said, I am not confident any efforts were made to resolve this matter, but making charges to someone’s account with no explanation is unacceptable. If there is a number to call or a fax number, I’m happy to call to provide proof that I submitted an email requesting an explanation for the unauthorized charge to my account after my invoice was paid in full. Thank You, Roberta

I haven't used Shippo yet, so the review isn't about that aspect. I haven't used them yet because I haven't gotten a response to talk to someone about their plans and their per label charge. The main complaints I read about this company is about the Customer Service. You know what they say about First Impressions. I'll stick with the company I use now. Apparently Shippo doesn't need the money or their CS people are that into doing CS.

BEWARE immediately after you sign up with SHIPPO they lock you account and tell you to contact support. After you contact support they tell you your account was flagged for security reasons. This is not actually true. They are doing this to all new users. But they make you feel like you are suspicious. The support team will tell you you must provide a verifiable photo ID (driver license, passport etc.) in order to unlock your account. They will tell you they do this to keep their customers safe. I asked SHIPPO support and privacy team basic information about how they can ensure me that my personal information is safe, what data they keep on record from my ID, and how long they keep my data for. The support and privacy team took 3 weeks to respond to me and they ignored my questions and simply told me they need to ID to keep customers safe and I don't have to be a customer if I don't want to be. Dear Shippo, Trust is a two way street. If you want my ID to keep your customers safe, Then you need to offer me some safety assurances around what you are doing with my personal data. For all we know SHIPPO is selling your ID's on the black market. Their privacy statement mentions absolutely nothing about collecting user ID's nor what they do with the personal data. Stay aware from this company if you do not want your identity stolen. EDIT: IN RESPONSE TO SHIPPO REPLY Firstly, I created two accounts and both were flagged to provide photo ID before ANY order were made. The comment from Shippo saying labels created over $100 get flagged is no true. Secondly, after the many weeks of emailing, the response from Shippo here is the first time I have been advised that ID's are not stored.

THIS IS A SCAM. THEY TOOK ALL MY INFORMATION (ADRESS + PAYMENT+ CREDIT CARD) AND SAID THEY NEED MY ID PHOTO TO CONTINUE. THIS WEBSITE IS GATHERING YOUR INFORMATION. STAY AWAY FROM THEM.

I have 2 International shipments stock with goshippo DHL one to Lima peru and one to Poland and no person to contact. I want to ship another item to Poland 3 lb and price went up 60% need phone neumber for support to ship this minute call me 703 528-0114

I not impressed with Shippo! I have used other discounted shipping vendors for quite a while with my WooCommerce WP site and when Shippo started advertising to me on social media I thought I'd give them a try. I was happy with my other vendors. I just wanted to see if perhaps my experience was more seamless from store to label, etc. Personally, I found Shippo's site to be more cumbersome than my other vendors who made label creation and quotes more effortless. I also could only add pounds and not ounces in Shippo or had to set the label rate weight up as a decimal, whereas Pirate Ship allows for both pounds and ounces and rounds as needed with the software. BUT HERE'S THE DEAL-BREAKER FOR ME WITH SHIPPO... They put a $25 charge on my CC for 7 days when I added a new card and then gave me some BS that it was to make certain I had a good card and could also cover the first label cost printed. SORRY but NO WAY IN HELL! A $1 hold charge on my card is acceptable to see if it is legit but NOT $25. So, let me get this straight -you sit on my money for 7 days until you tell me it is okay to accept you as a vendor (don't think so). SHIPPO got this all wrong and has lost my business forever based upon this stupidity of a business idea alone. What is their upper management thinking, is my question? Pirate Ship offers the same EXACT PRICING as Shippo and the platform is so much better too. THANK YOU PIRATE SHIP! You have a long term customer because like any business, I also have to watch my bottom line. Shippo loves to cut into your immediate cash flow and as a small business, $25 bucks is $25 bucks for somethnig as stupid as that kind of hold on a credit card. Use Pirate Ship or Parcel Monkey. I have used both with very much success in both great delivery and price and have never had issues with either or on any level. You're crazy is if you go with Shippo - GOOD LUCK! UPDATE: What their CS FAILED to tell me is that they bill weekly and this is the reason for the initial $25 charge on a CC. Had they just led with that and been knowledgable to say that I would have totally understood the reason for such a higher charge over other companies. It is kind of nice to have the option to be billed weekly but that is not easily seen when you sign up for a Shippo account. There is a huge disconnect between communication with Shippo's CS and this can casue them to lose customers in my opinion. It drove me off until I truly understood. And understanding only came from a general auto email saying I would be billed when I either surpassed $25 worth of shipping or within a week. I hope Shippo can get it together as they are not as bad as my review initially stated. Even a follow up email and my frustration landed on another employee who still did nothing to touch upon my concerns or explain more. Therefore, Shippo still only gets two stars. If weekly billing is not somethnig you need go with Pirate Ship. They are the same exact prices and super easy. You can also import any WooCommere orders as well.

We have thoroughly enjoyed Shippo's all inclusiveness of multiple providers. Most of the time UPS meets our criteria the most. We ship out long boxes but keep them under the UPS max length of 108". We recently are getting hit with $1026.00 length exceeded charges for UPS shipments that are routinely costing <$100. We are now up to $3078 in charges - the most recent one proves this is erroneous. I received the $1026 charge for the overage, it is only 70" long AND THE PACKAGE HAS NOT EVEN BEEN PICKED UP YET - HOW DOES THAT WORK?!?!?!? And, there is no live body to contact at Shippo to remedy this. We now know that this is NOT a UPS initiated charge because UPS hasn't even gotten the package yet. How are we to avoid this when we are clearly within the shipping limits of the packaging and still getting hit for $1000+ charges 10x+ over the shipping cost. here is the receipt details.... Invoice No.: 85659973 3/22/2022 LABEL_PAYMENT UPS 1ZX6306F0394097860 $54.41 3/22/2022 LABEL_SURCHARGE UPS 1ZX6306F0390949045 (Shipping Charge Correction Over Maximum Length) $1,026.00 Subtotal $1,080.41 Total $1,080.41 Here is my phone number if anyone in Shippo