ShippoReviews of goshippo.com

I thought they were good at first, but that quickly changed when they start charging "surcharges" that cost as much as the original cost of shipping. Yes, I weigh and measure my packages, so I know for sure they're lying to get more money. There's no way to dispute them and you'll never see that money again. You're better off paying full price for a label and not getting hit with surprise surcharges. This and every other third-party label seller are total scams. They will kill your profits with these hidden surcharge fees. Beware.

So far so bad. My interaction with support simply resulted in palming me off to FedEx support which has then lead to me looking deeper into how this 'service' works. I've had problems getting prices from Fedex due to a "NOTE: The destination state/province code has been changed." (x2) but looking deeper, only Hermes is supported in the UK and therefore this entire product is pointless and support could have said that it is due to this... but nope. Or is it? "Shippo supports FedEx, DHL Express, and UPS, as long as those services exist within that country and your account is enabled for domestic shipping" Either way support had no intention of spending any time looking into this. Surely they should know what causes there own system to throw the above error, as they are the ones that created the verbose for the error and therefore the conditions of display.... Either way Shippo doesn't seem to care.

I love and use shippo almost daily. It is free, its easy to use, and is great however there is one small feature that I feel needs to be included. I mail to teh same customers repeatedly and it would be nice to have a customer address book where you could save your customers in order to autofill the customers information and address for your labels. This way you wouldn't have to add their address manually every single or via a CSV. The reason being is that I only have a few shipments daily and taking teh time to create a CSV would simply be time wasted. A customer address book is truly needed and I for one would not have an issue paying a small payment monthly for this option to be included.

Customer service is a joke. You can only send an email, and if you're lucky they will reply the next day. I've sent out 3 different emails in one day and only had one answered. Currently, we have an issue where the automations are not working, and their customer service team admitted it was an issue on their end but basically told me to deal with it. During Black Friday sales. Do yourself a favor and don't trust your business with this company.

I am very pleased with Shippo. It's ease of use and user friendly functions make it a pleasure when shipping our product is needed.

created a few labels then they said I need to send pics of ID and face recognition too. Then all payment methods were blocked until I sent the ID and subjected to their face recog that doesn't work, BTW. So invoice is due, can't pay it, and they won't accept CC's until verify account. THIS IS THE WORST LABEL COMPANY EVER!!! It's a nightmare and you face possibly having your credit rating ruined. They are not a financial institution or a gov't entity. Why demand these personal details. They could be hacked tomorrow and all of it stolen. I so regret ever opening an account with these parasites.

I have consistently found Shippo to provide efficient service at affordable rates and, to date, have not had a problem with the service so am happy to recommend the organization.

Super easy to use.Fast reaction time. Impressive