Petplan Pet InsuranceReviews of gopetplan.com

Have had them for years. Now my dog is getting to the end and I am looking for help putting her down. They don't pay for cremation, and the $1000 death part of the plan only pays out if the dog is under 8. I have had them for all 3 of my dogs for over 5 years. In fact my oldest was signed up when she was 10, why would they let me pay for something that would do me no good. It is not on their website, but buried in their pages of fine print. Basically at this point I am left high and dry with an old dog, with pre-existing conditions. Make sure you read the fine print and don't believe what they say on the phone.

We were very concerned when we had to file a claim with Petplan Insurance regarding the sickness of our 3 year old Sphynx cat. This was just the first year we had the insurance. We did not know to what extent they would pay or how long it would take. As the sickness prolonged, the expenses mounted. We took her from our regular vet to an emergency veterinary hospital. The final diagnosis was Inflammatory Bowel Disease. We submitted two claims (one for each vet office). Each claim was approved within two weeks of filing. The vet bills amounted to close to $5000. Petplan approved the whole reimbursement according to our policy. We couldn't be happier and our cat is doing just fine.

We have been Pet Plan members for the past 6 years. Sometime after joining we learned that our 2 year old Australian Shepard Coco was born with hip dysplasia. He had stem cell therapy and 3 years later it stopped working and he had a total hip replacement. Two years after that and his left hip got to the point that it was painful for him and he had another total hip replacement, he has 2 more months of recovery. His brother, Shadow, is 8 years old and never used the policy until now. He just started limping and will see Coco’s doctor today. For the past 6 years I have been more than grateful that we got pet insurance and that we picked Pet Plan. They have paid every claim in a timely manner without issue, they have pre authorized the surgeries so there were no additional worries for us, and they even paid the vet the insurance portion directly so we did not suffer the financial burden. In the spirit of saving the best for last I will now speak to the customer service department. I do not know where they find their employees but they are among the most caring, kindest and empathetic on the planet. A shining star in my life is Jessica Kramer. She has been right alongside of us as we have gone through all of this and always more than helpful. She, along with all of the reps, always asks how Coco is and she even had me send her pictures of Coco and Shadow. I am truly grateful to have Jessica to rely on and knowing that Pet Plan is there so we can care for our fuzzy little angels.

This is the only insurance company that actually keeps up their end of the bargain! PetPlan gives us the ability to make choices for our pets based on what is best for them and not on cost. Working in a veterinary office I sadly see animals euthanized due to lack of savings for expensive but necessary treatment. We have had pet plan for 5 years with 3 dogs and a cat and I can say without pet plan they none of them would be with us today. Thomas the cat developed urinary obstruction and was saved with an emergency procedure on a Saturday morning and we paid only $50, instead of over $1000. Gracie a playful mixed breed has torn her ACL, and narrowly survived a strange lymphoma type illness after weeks of hospitalization. Sweetie the Dachshund was patched back together after being attacked by a loose dog on a walk. Angel our 12 year old sweet mixed breed has been fighting cancer for the past year. She was in remission for several months and has already lived 9 months longer than originally expected and is still being treated with chemo and feeling great. Her treatment has been thousands of dollars and we never would have been able to do this for her with out pet plan. I keep track and Pet plan pays exactly their share every time, and there is no extra fees or raising your premiums so high you cant afford it when your pet gets sick. We tried another pet insurance company before pet plan and the first time we sent a claim in after years of premiums they denied and said it might have been related to a preexisting condition.

I have been paying for 3 years an insurance policy with petplan for my 2 cats, never had a claim. My cats have been followed by a vet since day 1. Recently one of the cats got into a fight with another one and needed treatment following infection. I filed a claim with petplan, attached all the required docs, even attached the medical history of my 2 cats as I was fearing my vet would not be prompt in sending the required docs. Well, they claimed I missed the 2012 history... Not sure how this affects my cat's recent fight but they never honored the claim, so I did not renew, because if they are making such a fuss about a small $300 claim, I am sure it will be hell if I really need them for a serious condition. It is impossible to talk to them except when you want to sign up or pay. Do not recommend at all!!!

I called on May 19, 2015 wondering why my payment didn't come out of my checking account. I was greeted by Jenna Thiel who was kind and gracious in finding out what happened to my account. She is a great asset to your company. Thank you so much for caring about the animals that we love. Pam Abraham

My Lab Lucy has had two serious health problems. She was stricken with SLO, an auto-immune disease that attacked her nailbeds -- and can be crippling for many dogs. She was treated successfully, but the treatment took almost two years, and included many vet visits and a lot of meds. Lucy was an agility dog and at first I wasn't sure she'd ever be able to walk normally, let alone compete. She returned to competition and her championship form -- and just attained her 9th agility championship last November. Petplan supported her treatments all the way! Her other problem has been lameness, which first became a problem for her about four years ago. Acupuncture was suggested, and it worked amazingly! Acupuncture, medications, and a lot of physical therapy have kept her going. She turns 12 next month, and is still actively competing, although we’re moving to sports that are lower-impact than agility. Here again, Petplan has supported her treatment and made it possible for her to regain her health and stay healthy. I have to say as well that I have not been the easiest client to work with. My job and other commitments are very time-consuming, and I have had to sit on claims for a year or more until I finally had time to put them together and submit them. I am now submitting her latest claims, and have had the pleasure to work with Tom Kligerman, who has been friendly, cordial, and very easy to work with under very complicated circumstances. These folks are great, and I recommend them wholeheartedly!

Without Petplan (and our wonderful team of Vets) we wouldn't have Nick, who is one of our golden retrievers, with us today. On November 1, 2014 Nick had his first bleed from Cardiac Hemangiosarcoma. On November 4th he had his second bleed and we would have lost him had we not been at our oncologist's office. Pet plan was with us right from the beginning. They have covered all of Nick's chemotherapy, ultrasounds, lab work, emergency clinic stays, acupuncture, chinese herbs and supportive treatments. They have been truly amazing! We selected the 80% coverage and a $200 deductible per illness. We have all four of our golden retrievers covered by Petplan. They have been the most wonderful people to deal with. Our claims are processed quickly and reimbursement is also very quick. I refer all of our puppy families to Petplan. Other insurances charge more and cover less -- some charge an additional premium for therapies like acupuncture and chiropractic. Some even have an additional charge for cancer coverage -- NOT Petplan. Without Petplan we would not have been able to afford Nick's treatment. He is doing great and we consider Petplan to be an integral part of Nick's care team!