Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
gopetplan.com
Website
gopetplan.com
Category
Insurance
Location
Bolingbrook, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
always had pet insurance for piece of mind.to be honest wish i didnt need to use it.however,this past month has been a nerve racking to say the least.petplan was able to contact my vet office about records they needed sent to them.which was very helpful.every time i called pet plan up.wether it was late at night or wee hours of the morning.anyone who answered the phone was helpful.so friendly in a time were i just needed someone to listen to me.for that i thank you from the bottom of my heart.they went out of there way to make me feel secure and most important they not only asked about my cat but asked how i was holding up.wonderful group.
SR
Scotty R.
PetPlan has been fair, and does not exclude and nitpick.
We have had PetPlan for several years with several Goldens. There have been numerous surgeries, for ingested objects as well as having a rear leg completely removed and turned straight with a titanium plate. He is a rescue and spent so much time pacing he literally twisted the bone. Now we are fighting uveitus, a nasty eye problem which most companies do not cover, and PetPlan is covering it. We are big fans of PetPlan and suggest them to anyone. They have saved us a fortune!
MS
Mary S.
Petplan is absolutely the best!
A few years ago, I made a decision to purchase pet insurance for our dogs and cats. I did a lot of research and compared prices charged and types of coverage offered by multiple companies, and ultimately decided upon insuring them with Petplan. This decision proved to be one of the smartest that I have ever made. In November of 2013, our cat, Buddy, became ill, and was diagnosed with intestinal Lymphoma. Arriving at this diagnosis involved multiple examinations, hospitalizations, tests, endoscopy, and biopsies, all of which were performed over a period of several weeks. The total cost of these procedures was in the thousands of dollars, and Petplan was there for us every step of the way. Claims were processed quickly, and we were reimbursed for our expenses within seven to ten days of claim submission. I am happy to report that today, more than one year after his diagnosis, Buddy is doing very well, and showing no outward signs of his disease. He will have to be on a regimen of chemotherapy drugs and steroids for the rest of his life to control his disease, and he must be examined and have blood tests performed every three months to monitor the effectiveness of his current treatment protocol. His insurance coverage through Petplan has allowed us to obtain the best veterinary care available for Buddy without any financial concerns. He, and the rest of our pets, will continue to be insured through Petplan for the rest of their lives. This company excels in providing outstanding coverage and customer service which is affordable and provided by people who truly care about pets.
JB
Jerry B.
Roscoes wellness.
Yesterday I spoke to Jenna T. She was so helpful and concerned with the healing of Roscoe, her first question was how is he doing, did the surgery work? We just recently purchased Pet Plan Ins. for both our dogs and were to say skeptical at the beginning, only 1 yr later he needed 6 tumors removed. His surgery went well he's doing great actuall better than before. Pet plan was right there through it all, once everything was completed they came through without a question, except that is there anything we can else we can do. I wish we could say the same for our Health Ins. thank you Pet Plan we will never leave you. There are GREAT!!!
27
27peytonrd
Grateful for Petplan insurance!!!
We are so grateful our pets are insured by Petplan. When our dog was diagnosed with a malignancy, our own vet and the vet oncologist advised the condition was treatable, but possibly costly. The vets were happy that with Petplan insurance, we would be able to provide optimal cutting-edge care. Also key, the Petplan representatives are so helpful and compassionate in advising clients on policy options and claim filings, etc. Petplan processes claims most efficiently, compassionately and promptly. We are indeed thankful Petplan clients. I wish the company that insures us as humans was as accessible and humane as Petplan.
JJ
Jill J.
Pet Plan is one of the best pet Insurances out there !!!!
My dog Sofia Marie is a Cocker Spaniel puppy, She has started having seizures at 8 months old , and without having Pet Plan for our Insurance, I would be out thousands of dollars from blood work, to liver testing, to MRI's. Everyone at Pet Plan insurance has been GREAT !!!!! When you submit a claim they reimburse you very quickly, as to some other pet insurances out there you could wait about a month to be reimbursed. Some people think that I was crazy to get pet Insurance for a puppy. And I asked them "do you have car Insurance" and there response was" yes" and I said and how often do you use that. I feel the same way about pet insurance It doesn't cost that much and you never know at any age what can happen to your pet just as you never know when you will need you car insurance! I can NOT say enough about Pet Plan Insurance!!!
US
usmarines
PetPlan is wonderful,truly a Five Star Company!!
As long as I have pets, I will never be without Pet Plan.
This Thanksgiving Pet Plan was mentioned in our traditional blessing before dinner, our family and two fur babies are truly blessed to have pet insurance with Pet Plan, the best Pet Insurance Company in the Nation!
Pet Plan helped us save the lives of two beautiful GSD dogs, they celebrated Thanksgiving with us this year, and because of Pet Plan they will hopefully celebrate many more. 2014 was not a good year for our dogs, we did not miss a month without being at the Vet, and most always it was something quite serious, and expensive! We shall never forget how kind and considerate all the people at Pet Plan have been to us, they truly care about your pets. We would not have been able to afford to do what was needed for our dogs without our Pet Plan Insurance. I will never consider having another Pet without Pet Plan Insurance, they come thru for you in your time of need, and help pay the bills and in a timely manner. Thank You Pet Plan, you are truly the best Pet Insurance Company! Also, a special Thank You to all Customer Service employees, they actually email to see how the dogs are doing, does not get any better than that...
Bless you all and Happy Holidays!!
Sue in California
JR
Jon R.
Jenna helped, explained, listened and I was HAPPY!!!!!
I was reviewing my PetPlan premiums for our 3 beautiful little furry girls. They had gone up and I wanted information as to why. Jenna explained fully, we adjusted the terms on which we pay and we shall pay premiums for The Girls. PetPlan has been wonderful in dealing with the Claims associated with our little (well she thinks she is and who's to argue) Cavalier King Charles Spaniel. Fortunately we have not had to claim for a while now, but when we did the Claims were accepted and paid without equivocation. Chooki has a lot of congenital issue which comes with the breed and we've never had a problem, including physical therapy, water therapy, you name it associated with her recovery. We had another Insurance Plan many, many years ago and they covered NOTHING!!! PetPlan is a boon to this Family. Thank you so much.