Petplan Pet InsuranceReviews of gopetplan.com

Mark provided great customer service to me. He worked crazy hard to solve a billing error that someone else had made, and provided me all the information to make me very comfortable it wouldn't happen again. Didn't stop until the problem was solved and I was totally satisfied.

This is a great pet insurance company! I began insuring my cat when he was 3.5, and he just passed away a few days ago, having turned 11 last month. He got lymphoma cancer 16 months ago. Pet Plan fulfilled the agreement and never, ever denied him medical treatment. I got the maximum protection for him, and it gave me such peace of mind to be able to give him all the medical care that he needed while we were battling his lymphoma. I got a renewal letter, and it was almost exactly the same as this past year. No increase. The claims were processed quickly. When I get another cat I will insure him again with PetPlan.

Our 2 year old chocolate lab had a luxating patella that required surgery to correct. PetPlan was very helpful in processing the pre-authorization (which was optional) and the final invoice claims. They promised to refund our costs within 30 days. 48 hours after submitting the final invoices through their mobile device, they e-mailed me letting me know a check had been cut and sent. Emily Briggs from customer service was extremely helpful in resolving my claim. She helped me process the missing paperwork and when I forgot to submit a couple claims, she submitted them for me when I e-mailed proof to her. I highly recommend PetPlan for your pet insurance needs.

Mark in customer support was amazing. He actually understood my issue (instead of repeating it back to me, saying how sorry he was about it, and then doing nothing - which seems to be the trend in customer service lately), took the time to explain to me what happened, and corrected the problem! He also went out of his way to help me adjust my policy so I felt good about it. There has been a steep price increase in the premium recently, but Mark left me feeling like i have the best policy I can with the new system and am not missing out. Thank you Mark

Very Happy With Pet Plan they really Care about there customer`s and the Animals , There fast with helping in any kind of issue or Matter , and filing your claim is so fast and receiving your Portion back is fast and Prompt .. Very Happy to have Covered Under Pet Plan ... Thank you

Blair Gordon from "Pet Plan Pet Insuranse". Really help me with a mess of bills to figure out. My vet dosn.t handle insurance companies. Thanks to Blair I received a check shortly thereafter. Yea to Blair Gordon thank you so very much

Honestly, i'm blown away by the representative/customer relationship this company offers. We've held a policy with PetPlan for almost two years and have nothing but EXCELLENT experiences the entire time (claims made and paid extremely fast). I actually called them to discuss our policy before our renewal today... at 10:30pm... Would you believe I got probably the most friendly and helpful human on the plant. Nick B. was more than helpful in answering my questions and had a genuine concern for the well-being of my gun dog Bailey. I guess this is why they're one of the best in the industry and the reason i'll be a customer for years to come. Thanks Petplan!

I've only had Petplan for 2 months, and just called Petplan for help in the claim process. Jen was *great* and extremely helpful. She sent me an email detailing the follow-up work she'll be doing for me next week. I couldn't ask for more help. Once I have more experience with the plan, I'll have a better idea of the coverage, etc.