Petplan Pet InsuranceReviews of gopetplan.com

I needed help to get pre approval for service that my dog was to receive, Tami helped me through out the entire process, she was knowledgeable, kind and understanding. It is not very often, in today's world with all the self service and automated systems that you get to talk with a real person, Tami was outgoing and very helpful. I wish more companies had employees of her caliber I give her a solid 10

Caitlin W. and the rest of the staff at Petplan were so helpful and made the process of my claim easy to understand. She worked in a timely manner and called me back to give me timely updates. It is because of her and Petplan I was able to focus on my dog's post-surgery care and know that the insurance was being handled!

I have had Pet Plan insurance for about 7 years and consider it to be one of the best. I had some very negative experiences with another (large) pet insurance company (service terrible) and decided to make a change. I researched all the pet insurance plans and decided on Pet Plan. I was so glad that I did. Not only are their plans great but their people are just as great. Wonderful customer service from people who really care about your pet and what is going on with them. I give this company 5 stars for excellence. If you are going to have a pet, I believe it is very important to have Pet Insurance. . . so, look no further. Go with Pet Plan, you won't be unhappy. Among their stellar service reps is Emily Briggs, who is great in every way. She really has gone the extra mile. Bravo to Pet Plan for having such a smart, caring, responsible, professional employee.

Excellent customer support. We had an issue with records being sent and Mark Flaherty was instrumental in keeping us in the loop and helping on getting information that was needed. He knew the hold up we were going through and when all information was received he expedited the process for us. We are very grateful for his help. Sincerely, Jay Imler

I will share the shorter version of my problem with Pet Plan. I haven't been overly pleased with them in general. However, the most recent attempt at a claim has me seriously considering a change to another Pet Insurance provider. Basically, my dog was bitten by another dog. The bite was serious enough that he needed to have a procedure done and a tube put in to drain the fluids. We obviously submitted a claim to Pet Plan for the vet bill and expected it would definitely be covered. Our plan has always been 90% coverage with a $200 deductible per claim/incident. (Trust me, I hate that it isn't an annual deductible already). Anyway, we submitted the claim, which was near $500, expecting to get close to half of the money back from our insurance provider. A situation like this is one of the reasons we decided to invest in Pet insurance in the first place. Well, to my surprise, we receive back a letter with no check inside the envelope with a little surprise message. Apparently, our deductible went up from $200 to $450 on a per claim basis without any prior notification from Pet Plan. Therefore, we didn't even know that our deductible went up so dramatically until they responded to the claim. Had I known that the deductible went up more than double, I would have immediately started looking for another insurance provider, especially considering that our dog is only 2 and we have a new 10-month-old puppy that we want to be insured as well. A $450 deductible on a per claim basis makes having the insurance virtually useless, especially at the dog's younger age. Yes, I realize that things can certainly happen in regards to accidents and illnesses, but this was far too high of an increase without notifying us. When I contacted Pet Plan, they basically said, "oh, we changed underwriters and they increased the deductibles." Great to hear after the fact. Perhaps that is information you should notify your policyholder about. I explained the situation to a representative at PP and they told me they would send it to escalations and get back to me in a few days. That was over 3 weeks ago. I have followed up with e-mails and even tried calling but I keep getting voicemails to the box of the woman I was told to contact and no response via e-mail. I would hope that Pet Plan will honor the original deductible for this claim, considering that we were never informed about the dramatic increase. However, my main hope is that there is a pet insurance company out there that is actually worth the money. I am starting to wonder if pet insurance is just a complete waste because nothing seems to get covered and there is always an excuse not to cover virtually every claim I have submitted. When I finally have a claim that they approve to cover, they increase the deductible so high that they aren't responsible to pay anything. Hopefully, I can find a pet insurance provider with an annual deductible and reasonable premiums that will be worth the monthly fee to protect my pets. Pet Plan has been a very disappointing experience and with the latest changes in their underwriters and policies, it seems they have taken a major step backward from what used to be one of the most widely respected and used pet insurance companies in the country. PS - Sorry for claiming this would be the shorter version of the story. I guess I had more to vent than I thought, lol

I would highly recommend this pet insurance company to anyone interested in making sure their pets are able to receive the best help available in the pet care industry when the need arises--and it inevitably does! I spoke at length with a customer service rep named Mark who was happy to take the time to answer all my questions, enabling me to make an informed decision about insuring my pets.

Pet Plans unconditional coverage, even for the stupid is amazing. My 4 year old dog has had 3 knee surgeries covered by Pet Plan. I thought for sure we would be dropped or our fees would skyrocket but they didn't. Now my dumb dog swallowed something resulting in a intestinal obstruction and needed emergency surgery. They covered it without a bit of red tape, just a couple of weeks after submitting our paperwork we received our check in the mail! I cannot say enough about their amazing coverage (even for the stupid stuff) and their great customer service.

Emily was great and made the process of filing my claim very simple. She took the time to ask how my my puppy Hula was doing after eating a bee, and even made a personal follow-up phone call a week after we spoke to see how Hula was doing! Petplan has been great for my family. They have knowledgable and caring members on their team and it gives us peace of mind knowing we have good insurance coverage for our pets. This claim was over $1,000.00 and having Petplan made the emergency situation a lot less stressful. I highly recommend Petplan for pet insurance.