Petplan Pet InsuranceReviews of gopetplan.com

Three words - Bad Faith Insurer *** Moving this to the top since it is important - To everyone that has had issues dealing with Petplan - I know not everyone is in a position to bring legal action but at the very least file a complaint with your state's insurance commission and get these misdeeds on the official record. Bad faith in the insurance world is a big deal and these companies need to be held accountable *** I am in the insurance business and please do yourself a favor and run as far away from this company as you can if you do not have your own legal team behind you. I fortunately have that benefit being in the industry myself and the hassle is still not worth it. I read insurance policies for a living and understand how the industry works, apparently a type of person Petplan needs to hire more of. They do not communicate with you despite numerous calls and emails. If by some chance you do get someone they say they will be in contact in a couple of days only for weeks to go by, Once they finally do get around to denying the claim they claim phantom pre-exisitng conditions that leave my dog's veterinary team scratching their head's in disbelief. They refuse to supply any support or backup for their decisions they just tell you that you can appeal(after several weeks of ignoring your communication). At one point their own representative called the process an "administrative calamity" but it doesn't matter in that they do not stand behind their policies anyway and basically say go ahead and sue us because they know most people will not take the time, money or effort to do so. So again unless you have a team of insurance lawyers behind you as I do then do not even consider Petplan as your pet's insurer. Extremely disappointing to have been a customer of such a horrible company for over 10 years. Find another pet insurer or throw the money in a shoe box you will be better off in the long run.

I had a few questions about my plan and Mark provided me with excellent customer service! Thank you so much for your help!

Terrible customer service from PetPlan - don't advise when claims are rejected. Then won't work with you to let you know what information is required around the claim to be processed. There are plenty of other pet insurance companies to choose from now.

I have had an excellent experience with PetPlan. Gina has been an excellent resource and has helped answer all of my questions. Cannot say enough great things about PetPlan or Gina!!!

I am so thankful I have Petplan for my dog Zoey, who unfortunately has an ongoing issue that Petplan is covering. She also recently has been limping and has been to the vet twice for this and we're still unsure what the cause is and Petplan has covered the expenses for this as well. I recently submitted four claims for both the ongoing issue and limping and when I realized my claims were taking a little longer than usual to be completed, I contacted Petplan and spoke with Gina. She made sure I didn't have to wait much longer for my claims to be completed and she notified me that they were done the day after I spoke with her. Thank you Petplan and Gina!

I've had Petplan for my dog for a little more than 3 years now & just filed my first claim. Everything was really straight forward & we are being reimbursed everything that we expected! I did forget to update my mailing address, so Mark from customer service helped me via the online chat. He was super helpful & answered all my questions & fixed everything for me! I would definitely recommend Petplan to anyone looking for pet insurance!

Gina provided the best customer service. She renewed our 3 dogs plans and was able to keep premiums as low as possible. She also expedited a claim that had been submitted so I could get reimbursed quickly. Thanks Gina!!!

After having a very allergic rescue cocker whose medical bills reached 6K the first year, I made the decision to make certain that when I had another cocker, I would have pet insurance. I asked several pet owners which company they used, and every one of them used Pet Plan. I got a new puppy and got Pet Plan insurance. Best decision I ever made. She is more allergic than my last cocker, and as a result has had some medical issues that were very expensive. My claims have been handled expertly, promptly, and few have been declined. The $48 dollars a month is the best money I spend. I now can give Aggie May the care she deserves, and the 10K cap per year, per condition is more than reasonable. The agents are kind and caring, as well as knowledgeable and professional. In addition, there is no "wait and I will look it up," kind of service. Love, love, love this company!!!