Petplan Pet InsuranceReviews of gopetplan.com

Best customer service I’ve received. While their plans arnt the most competitive in the market they’re customer service (shout out to Roger West) makes submitting claims a breeze. They honestly care about you and your pet.

We had PetPlan for 5 years for 2 dogs. I canceled a few weeks ago due to billing issues as the rep did not explain to me what was happening. It got really expensive and very quickly. It's my mistake I should of waited and talked to someone else. I technically did not even have lapse in coverage and when I tried to go and set it strait, my policy is already fully gone and I have to enroll my pets from scratch, nothing will be covered at this point after 5 years as everything is pre-existing. Thankfully we did not really use our policy, it was just always there if needed. Its very disappointing that there is no 30 day or anything especially for loyal customers who gave them countless referrals. Oh well.

I like that pet plan allows you to tweak the plan to suit you. You choose the deductible, you choose if you want 80 or 90% coverage. You choose how much to be covered for per year. It allows you to choose an amount within your budget. I like that it covers exam fees. And I like that it is an annual amount and isn't per incident. But the reason I am happiest is because i got the insurance for my puppy in November, and two months later, my dog got very very ill. The vet fees were astronomical. And even though I had made only two payments on the plan, it was all covered. Had I not had insurance, I would have had to put him down.

I’ve had Petplan insurance for years on both of my dogs, and they have come through for me on several occasions. They have always been wonderful to work with, and process claims very quickly. If it were not for them, my baby Sadie would not be walking today, because I would not have been able to afford the surgery she needed…thank you so much Petplan!!!

I knew when I got a dog, I wouldn't be able to afford thousands of dollars in vet bills should something go wrong. I got PetPlan when I first got Toni, my now 2 year old Corgi. Unfortunately when Toni was about a year and a half old, she started losing weight rapidly and was diagnosed with Exocrine Pancreatic Insufficiency shortly thereafter. Throughout that entire scary and emotional time, I was able to have peace of mind knowing that with PetPlan I wouldn't need to break the bank to save Toni's life. Petplan has truly been a blessing and for that I am so grateful!

Spoke to Gina B about Jetson's renewal which was earlier in the month. Gina B was very helpful and able to answer all of my questions.

PetPlan is awesome. Never had a problem with getting my claims assessed quickly and wouldn't have pets without it! I recently had to adjust some payment information for my premium on my account and Gina Blair was super friendly and helpful! Love the customer service! So grateful to have this company for my kitty!

PetPlan has been helping me care for many rescues over the past several years, and I don’t have a bad thing to say about them. The reimbursements have always been quite fair and are usually processed within a week or two. And on the two occasions when I’ve had to contact customer service, my issues were dealt with immediately and to my satisfaction. I just chatted with Mark who is following up on a request to my vet for medical records, which is one of the things I love about PetPlan. If I haven’t submitted everything they need through the claims portal, they will just do what it takes to get the missing info themselves, without bothering me. The staff are pleasant and intelligent, and clearly want the best for me and my dogs. I wholeheartedly recommend PetPlan to all pet guardians.