Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing791 approved reviews, newest moderated first
A G.
I have been with Petplan for several years with two pets. They have always been fantastic to deal with. Whenever I have had to call, which hasn't been often the representatives have been kind, caring and professional. The most recent time has been no exception. Jordyn was fantastic and even made a follow up call to me when I wasn't expecting one. Thank you everyone at Petplan. You all could give some other companies lessons!!
Samantha H.
I signed my two year old dog up for Pet Plan and requested a medical review. She had a fracture in her leg as a puppy when I got her from the humane society, and has not been to the vet for a single illness or problem in the past two years. Because she had SLIGHTLY less muscle mass in the leg which was broken, this is the list of exclusions they put on my policy. This basically means they cover nothing on the dog, so I am cancelling my policy. Go with another pet insurance company who doesn't significantly raise their rates and actually covers your dog's issues. This list is insane, really, renal (kidney) disease or an infection the dog has is related to a broken leg from two years ago? Clearly a veterinarian did NOT complete a medical review, because no vet would agree with these exclusions. This exclusion includes, but is not limited to, related therapies and diagnostics, recurrence or progression of abnormal left hind limb finding, any condition related to, resulting from, and/or caused by abnormal left hind limb finding, and any underlying cause for abnormal left hind limb finding such as metabolic disorders, gastrointestinal disease, renal disease, endocrine disorders, neurologic disease, spinal conditions, joint disease or dysplasia, orthopedic disease, or infection.
Julie M.
I have had Petplan insurance for several years and they have always been very helpful with any claims I have submitted for my little dog. Nicole is especially attentive to the needs of clients. I called a week ago asking about a claim that I had submitted in late Nov. She researched it, found it had "fallen thru the cracks" so to speak during the holidays and immediately took care of it. But, she went a step further and actually called me today to let me know the claim had been taken care of and the check is on the way. That is the definition of good customer service. Thanks, Nicole. Snickerdoodle thanks you, too!
Alexandra I.
I have spoken to Katee numerous times and she has always been on the ball efficient snd helpful with answering all of my questions regarding getting pet insurancd
Elise M.
PetPlan has been such a positive experience so far. Every time I get Katee not only does she ask about my pup but she also takes every question and claim seriously. She does everything she can to make sure I have a positive experience. So I can worry about buying my boy toys and not worry about my claims getting lost in the sauce. ❤️
Ruth M.
The guy named mark is really helpful and friendly.
Amanda H.
I called to get information on insurance for my new dog, I spoke with Gina B, she was soooo helpful, friendly, & patient with me with all of my questions regarding the insurance and policies!
Adriana
Excellent. Also, I love that I can change my policies just by chatting with a representative and they are always super helpful and friendly. I just talked to Mark Flaherty and he was the best! Thanks Mark!
