Petplan Pet InsuranceReviews of gopetplan.com

Their phone staff is either poorly trained or dishonest. I hope the former. I asked what do you pay after meeting the deductible? I was told 80? Of everything else. The correct answer is " after meeting the deductible for each illness or occurrence " we pay 80%. So I rushed to have some growths removed before the end of the year when my dog was still recovering from an allergic reaction to some medication..Because of this misinformation, I rushed to have growths removed that turned out to be malignant before the end of the year while he was still recovering from an allergic reaction to meds. It could have waited three weeks. Do not rely on anything they tell you. Read ALL the writing. BUT you can't even rely on that... My renewal letter said my premium would be $ 644.00 but they charged my credit card $210.00 which makes my premium $820.00. When I called they said their March 8th letter to me was wrong so they charged me the right amount because they made an error and my premium should have gone up. I am stuck with these disreputable people now because we now know that what my dog has been struggling with since the beginning of December is Valley Fever. I am waiting to see how they try to deny the claim. So is my Vet. So be careful with these people. I was cautioned early on by by a tech at a different vet's office about their unwillingness to pay claims. We will see this coming year. Last year they disallowed some and really hiked up my premiums so just ck with some vets.

Petplan is the best pet insurance coverage in the industry and their customer service is amazing. My dog was recently diagnosed with anxiety and a broken tooth; everything was covered at 90% minus my deductible, and Sara Konnecke helped to expedite all my claims so I was reimbursed within a week. Highly recommend!

I spent several months scrutinizing different pet insurance policies and finally selected pet plan and I am so glad that I did. They have more than paid for themselves in the time that I have been with them. That financial reimbursement is important of course, but also of equal importance is the way that they treat their customers. As an example, today I spoke with Sarah Konnecke one of their employees. She was so compassionate, helpful and knowledgeable about their products policies and services. I’ve come to expect this kind of service from pet plan and all of their agents every time I call, but today was extra special. She really went the extra mile to explain my policy details and really understood my love for my dog. I truly believe that this company is by animal lovers, for animal lovers. They get it.

My 4 star rating is for Petplan insurance coverage. However, I would give customer service representative, Sara K, a 5 star rating! She really helped me to understand all the ins and outs for filing a claim. She is the reason for my continued coverage for our two goldens for another year. I was not going to pay for another year of coverage until I talked to her. I plan on asking for her anytime I need help. She truly is a great representative for Petplan!

I've been using PetPlan for a few years now. One of my dogs, Junior, never would have lived as long as he did if it weren't for them. He had severe medical problems almost his entire life and PetPlan has been there every step of the way covering pretty much everything. His final claim was entirely taken care of by Heather who went above and beyond to contact my vet and get the claim started and reviewed before I even had the time to process he was gone. It took such a huge load off of me for her to do that and I can't thank her enough. I've had my disappointments with them and some issues with poor communication and such but it's usually resolved. Overall they are pretty straightforward with coverage and don't have many hidden exclusions.

My golden retriever, Whiskey, is aging faster than I'd like. Since I can't stop time I decided to look into purchasing pet insurance for her to help with any medical bills that will undoubtedly arise as she ages. I got the chance to speak with Katee at Petplan and was happy to learn of coverage options to help me as I take my golden girl into her golden years.

Great company and friendly staff. Never considered a policy until it was recommended by a friend. They've been a pleasure to deal with so far and I'll be continuing to do business with them in the future!! Thanks for the guidance, Katee!!!

We have two cats we are considering getting pet insurance for now that they are getting older. We spoke to Katee who was nice and explained the coverage well. We will be going with Petplan as they do not have age limits.