Petplan Pet InsuranceReviews of gopetplan.com

Needed to update my credit card information and was unable to complete the change online so I had to phone Petplan. I spoke with Daniel and although I was calling with billing information, he was also happy to update other profile information that needed changing, and provide some guidance re a claim question I had. Great customer service.

I’ve reached out to customer service several times over the past few months the first time was a lady not very polite at all. I honestly was questioning keeping my plan. I most recently talked to Daniel Griffith who was exceptionally helpful! He was enjoyable to talk to and took the time to sort out the issues. His customer service was fantastic. Hopefully in the future there are more people like Daniel.

Petplan insurance has truly been a life saver for my pup and I. In 2019/2020 my pup tore both of her ACLs, the first just after thanksgiving and the second a week after she was cleared from her first surgery. Thanks to Petplan insurance, not only was I able to get both of her surgeries done, but I also got to get her the better optioned surgery. This year Petplan insurance continues to help me again with an emergency vet bill from a fight she got hurt in. There was a bit of a hiccup in updating my address so I could receive my reimbursement check, however Joe was EXTREMELY helpful and put in the update for my address change as well as a request to send out a replacement reimbursement check to the correct address. This is why I continue to recommend Petplan to all my friends and family and have continued to insure my pup since 2019 with them. Thank you guys for what you do🙏🏼 You gave my pup a second chance at her best life and gave me the ability to live it with her!

No one loves dealing with insurance companies but Daniel made the experience actually enjoyable. He was very thorough going through the premiums for each animal and was very honest and helpful in terms of how to save a bit on the costs. Very much appreciate his customer care.

Daniel and my experience. I was having some issues computer-wise as I am not real savvy on a computer. At my age from another century, computers were not on the gift list. However Daniel was like a gift as his knowledge was one blessing, but his courtesy, patience and manner was so great and he helped me so much. Give him my regards again and compliment his attitude. He is and was customer courteous personified. I was feeing quite low and he reassured me in his attitude there are friends willing to help. Thanks for employing Daniel. A compliment to the reader of this response. Mark Whitworth

I've had this service for about 3 months. The technical issues are a nightmare. Right off the bat, we couldnt log in. Then we could switch over the email. Then they fixed the email issue, but the claims updates dont go to that email (which they cant change). I couldn't submit a claim because the app was down, then it wouldnt take the documents, then we couldn't upload the supporting documents asked for. Then the app disappeared, then if came back, but majority of it doesnt work. Its one thing after another. On top of all this, I submitted 3 claims, which (3 months later) were ultimately denied. 2 of them said that it was because we hadn't had an exam within 6 months prior to the coverage, but we had. And the documents we sent, that they supposedly reviewed, supported this. So, I've now had to make an appeal to re-open the claim. But I have ZERO confidence that it will be approved because, why would they make anything simple? I seem to be paying for increased stress levels, not actual coverage.

Fast, courteous and professional service. I was provided an email with an link to upload the additional requested documents needed to complete my claim. Thank you, Daniel!

Friendly and Super Helpful!