Petplan Pet InsuranceReviews of gopetplan.com

Joe was the ONLY one that finally was able to help me. I tried calling for weeks, and couldn't get a person to talk to. Its been crazy ever since they switched to their new website! I've been paying PETPLAN $2000/year for pet insurance for 9 years now, and the few times I submit a claim, there always seems to be something else that they need to get some reimbursement. Or it always goes towards the deductible! In 9 years I'm certain that I have paid more than most! So thanks to Joe, I finally have someone to contact if need be.

Joseph was great! Very helpful and kind! Thank you, Pet Plan

I spoke to Daniel Griffith yesterday regarding my payments not having been debited from my credit card. He did research and found the reason why, whereas maybe some others in call centers, in general, may have stated that they did not know why and sent me on my way. He also kindly researched why one of my kitty's policy was higher than that of the other. Again, he could have stated he had no reason why and sent me on my way, as some folks will do (in general, in call centers) just to get the customer off the phone to meet call center metrics! Daniel was very authentic; amiable; respectful; empathetic; patient; kind; friendly; personable; down-to-earth; diligent; professional; and took ownership of the problem. I truly admire his work ethic, which is uncommon in general today. He even asked about my two babies, and I got to hear about his sweet fur baby as well! I truly appreciate the correct information and the "one call resolution", which Daniel stated was one of his goals. I truly enjoyed Daniel and the call: it was the highlight of my day! He is a true asset to PetPlan and is the epitome of what a customer service professional should be!! May others be inspired by Daniel to get to his level!! Continued success to Daniel!! I am very thankful for the caliber of person and professional he is, as I know others are!!!

Mr. Joe Prater went above and beyond in every way!!! I cannot express after 11 years of having Pet Plan NO ONE has explained my policy and submitting my invoices to me in the correct manner. Joe was very patient and detailed with my policy and the new rate increase (which I am not happy with) but that is not what this review is about. I wish I talked to Joe years ago, Joe is a 100% asset to his company, it was refreshing to have my policy / claims submissions explained to me in black and white. Thank you Joe for all your assistance through my claims process!!

I called to obtain information on my policy and spoke to Daniel Griffith. I was very pleased with the service I received from him. He thoroughly answered my questions with great enthusiasm and kindness. Daniel is an asset to your team! Thank you for the great service. It is very rare these days!

Mr. Prater was very helpful. Explain and gave me step by step what I have to do for filling out paper work for my dog. Mr. Prater also ask about my dog cooper, very sweet and sincere. Very nice customer service

Daniel was great! He made sure that the issue I had was solved in a timely manner. He went out of his way to explain things clearly. He was friendly and informative.

Daniel clearly explained my concerns about Cream Puff's dental treatment and claims. It's always a pleasure to speak with him.