Petplan Pet InsuranceReviews of gopetplan.com

I wanted to let you know what a wonderful employee Daniel is. I am 77 years old and am disabled with an incurable disease. Most people are not very polite to older people. Daniel helped me with my policy for Collette Victoria to save me some money. You don’t know how much this means to me. I cried when I got off the phone. He is so kind and considerate. If I ever had a son I would want one like him. I truly mean this. Now a days people don’t have proper manners. Daniel does and I wish you would do something nice for him. Kudos to Daniel and thank you again. It was my pleasure to talk to you. You made my day. Dorothy K Jones

When I signed up in April, 2021, the confirmation documents were unable to be sent to me because of computer problems. They were to be provided within a month. When I did not get them, I called and spoke to Daniel who promptly provided them. I truly hope our experience in the future continues to be this good.

Absolutely horrendous business practices. I signed up for pet insurance to cover my dog in January of 2021. We NEVER got what was promised or advertised, despite spending hundreds of dollars on premiums every month. Their "simple" app - NEVER WORKED. You couldn't even sign in let alone make a claim. They had my dog's info wrong, my contact information wrong, and when they "tried to fix it" they set us up for two accounts and started to bill us TWICE every month for their own mistake.  We provided an entire pet medical history that showed a clean bill of health and made our first claim at the end of April. They declined coverage because they couldn't open the medical history document INSTEAD OF CONTACTING US TO REUPLOAD. When we re-provided the documentation, they changed the reason for declining us to " the pet has a history of this injury" although on the pet history it says "they RULED OUT any issues with the pet." Because the site and the app was down, we had no way of knowing the information was not updated. We had no knowledge of the double billing until we looked at our statements. I must've called into the tech support department 6-7 times and spoke with various people who said "we are aware of the issue and will try to fix it as soon as possible" letting months go by with no fix. DO NOT WASTE YOUR MONEY WITH PET PLAN. Very very poor customer service, seems extremely fraudulent, and they will take advantage of you. They are NOT on your side.

Daniel was terrific. He helped me out with all the detailed information I needed. Thank you so much

Very good customer service with Daniel, very friendly and helpful . Nice talking to someone that likes to do their job.

I spoke to Daniel and he was very friendly and explained why things happened the way it did and helped me solve the problem. Thank you!

Daniel Griffith was very helpful, pleasant, and efficient with resolving my portal issue. I couldn't had anyone nicer and supportive! Elaine Fox

I spoke with the kindest, sweetest, most helpful person at Petplan today. That person was Daniel!!!🤩🤩🤩🤩🤩 His customer service skills far exceeded any of my expectations. I wish he could hold a seminar for ALL customer service reps. He’s lively, engaging and knowledgeable. He even spoke to my sweet little Rudy, who was fast asleep on my lap after knowing Daniel helped me get him fully covered for any future needs. If I need to contact Petplan again, I hope I get the pleasure of speaking to Daniel again! THANKS A MILLION, DANIEL!! Happy Summer, Daniel! Rudy sends hugs!!!🐾🐾