Petplan Pet InsuranceReviews of gopetplan.com

I was feeling a little overwhelmed with the claims process and the paperwork required. I explained the problems I was having to Joe - he was absolutely amazing in helping to sort it out for me! He was super understanding and helpful he truly made the process so painless. As a retail store manager, I greatly value and appreciate his amazing customer service!! Thank you Joe!

Pet plan has the best customer service. Joe was kind, helpful and efficient. He knew exactly how to help and really seems like he likes his job and animals.

I was about to cancel my policy for rejecting my claim but Joe turned it around.

Called in to get help with my policy and Joe was amazing!! So helpful and friendly! Got me all squared away.

I had the pleasure of working with Joe Prater today to get all of the necessary documents for my dogs insurance claims. He was very friendly and super helpful! We got everything taken care of in just a matter of minutes.

Worst customer experience I’ve ever had. I filed a claim for a diagnostic visit to a specialist recommended by my vet for my 18mo puppy. During the 6-week-long saga of trying to get this $1100 claim addressed, here’s what happened: —I got the run-around from several unhelpful “customer support” agents, some of whom blamed a big in the system, others insisted I had in fact not submitted the documents, none of whom exhibited an ounce of compassion or helpfulness. —I received an email from petplan saying they’d reached out to my vet for additional docs (which my vet insisted did not happen) —I got a separate email from the petplan policy renewal department thanking me for my renewal and congratulating me on my “healthy pet discount.” When I opened the account details, I discovered petplan had DOUBLED the annual cost of my policy from $650 to $1100. —I spoke with ONE agent who went out of her way to help me and expressed sympathy and empathetic frustration for how convoluted and dragged out this process had been. She stayed w me on the phone while I sent her the missing documentation directly and then expedited my claim for me. —Two days later I learned my claim had been denied because the policy does not cover a diagnostic visit if that diagnosis is related to anything that may be deemed “clinical signs” of a condition that pre-dated the policy’s wait period. So because my puppy had a a bit of a limp during one of his early vet visits (which we’ve now learned is hip dysplasia), nothing related to any of his care is covered. —the final person I spoke with was downright cruel and offered not a single shred of decency or compassion. I cancelled the policy; she gave me a shpiel and asked cheerily if there was “anything else” she could do to help. I thanked her for reading me the script, and she said “it’s not a script ma’am - it’s just a list of things I have to tell you.” Tip of the cap to you, petplan/fetch team. EDIT: You’ll notice in the response below, the only thing they acknowledge is their preexisting condition policy - which is actually not at all what my complaint was about.

Joe was super helpful and expedited my pet claims! Thanks for all the great service!

This is a review for the wonderful customer service that I received from Joe Prater. The vet hospital that treated my dog had forgotten to submit the claim and documentation to Petplan. Joe was courteous, and knowledgeable. He helped set up my claim quickly and efficiently, and I felt that I was in good hands. Thank you, Joe!