Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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DiamondStudded C.
Stacey Johnson was the best representative I had since dealing with Petplan insurance. She really went over and beyond to help with my claims issue. I called back several of times. This last time Stacey won’t let me hang up until she fully helped me. She rocks 🤩🤩 Regards Dawn Drones
Response from Petplan Pet InsuranceSep 10, 2021
Dawn, we're happy to hear about your pleasant experience with Stacey—thank you for being a Petplan pet parent!
Javier C.
The app and site is broken but if you call the customer service line you will have everything sorted out. Obviously with such key factors not working I would normally give the company 1 or 2 stars but the person I spoke to, Joe, really went above and beyond to help me submit the necessary documentation and complete my claim. Since key features are broken I cant give 5 stars but for Joe I would give 10 stars.
Response from Petplan Pet InsuranceSep 10, 2021
Javier, thank you for sharing your review and the experience you had with Joe! We also appreciate your feedback. We're working on improving the app and in the meantime if you have any specifics you'd like to share with us, you can email us at [email protected].
Stephanie G.
The customer service at PetPlan is exceptional. They’ve always been helpful especially in getting medical records from my vet. I recently had the pleasure of speaking with Joe. He was pleasant and extremely helpful. Thank you Joe!
Response from Petplan Pet InsuranceSep 10, 2021
Stephanie, thank you for taking the time to recommend us. Being a Petplan pet parent means a lot to us.
Zubin B.
Excellent customer service from Joseph Prater. I hope my claim gets processed with the same attitude Joe has towards the well-being of all animals. Thanks Joe for your kind words
Response from Petplan Pet InsuranceSep 10, 2021
Zubin, we're happy to hear your experience with us was a good one—thank you for the review!
danelle R.
I spoke with Joe today and he was great! Super patient, willing to listen and took his time to make sense of my claim. We were on the phone for easily 30-40 minutes and he was calm and helpful throughout. Thanks Joe!
Response from Petplan Pet InsuranceSep 10, 2021
Danelle, thank you for such a candid and thoughtful review! We're glad to hear that your experience with our team was helpful.
Anthony D.
Stacey was great and immediately solved my problem!
Response from Petplan Pet InsuranceAug 27, 2021
Anthony, thank you so much for your review! We’re happy Stacey was helpful!
Angela F.
It has been taking a long time for my claims to be processed as they have been assigned for almost 4 weeks but still awaiting review. Today I called to see what was happening and STACEY JOHNSON was amazing. She was very personable, friendly AND professional - which is something needed when pet parents are upset. She is the best person I have spoken with at Petplan. THANK YOU
Response from Petplan Pet InsuranceAug 27, 2021
Angela, thank you for sharing your review and the experience you had with Stacey!
Susan H.
I spoke with Joe about a claim for my dog. He was so pleasant and helpful! I was annoyed about having to provide a two-year vet history for my dog, especially when Petplan didn't tell me I needed to do so. Joe put me on hold and contacted my vet. He got what was needed quickly and answered all of my other questions. This was my first time dealing with Petplan and although I wasn't happy with the company, Joe was absolutely great!
Response from Petplan Pet InsuranceAug 27, 2021
Susan, thank you for the thoughtful review! We're so glad to hear that your experience with our team was helpful. We appreciate you taking the time to recommend us.
