Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Valerie G.
As a long-term Pet Plan policy holder, I am very pleased to have Joseph Prater's assistance with my claims. He has been extremely helpful and has gone above and beyond to provide excellent customer service.
Response from Petplan Pet InsuranceOct 6, 2021
Valerie, we're happy to hear about your pleasant experience with Joseph—thank you for being a Petplan pet parent!
Kelly
Joe was spectacular to talk with. He did everything he said he would. Thank you Joe for assistance!
Response from Petplan Pet InsuranceOct 6, 2021
Kelly, we're so happy to hear that you had a great experience with Joe. Thank you so much for recommending us!
Kelli K.
I was thinking about canceling my policies today, but I spoke with Stacey Johnson and she not only helped me understand, but found ways to save me money without sacrificing coverage.
Response from Petplan Pet InsuranceOct 6, 2021
Kelli, we're happy to hear about your pleasant experience with Stacey—thank you for being a Petplan pet parent!
Dale
Stacey Johnson ROCKS! Her customer service was excellent for many reasons the most important of which was her knowledge, her willingness to take the time to inform me of creative ways to accomplish what I needed and her great attitude. I work in customer service and have fairly high standards and she exceeded even my hopes for a good experience!
Response from Petplan Pet InsuranceOct 6, 2021
Dale, thank you for sharing your review and the experience you had with Stacey!
Glynis W.
Online claim is easy to fill in and the rest is filled in via my vet , payments are prompt and paid within 10 days
Response from Petplan Pet InsuranceOct 6, 2021
Glynis, thank you for the positive review!
Jane A.
Stacey Johnson was so pleasant to speak with. She helped me quickly and was kind and compassionate. I wish more customer service experiences were like this one! Thank you, Stacey!
Response from Petplan Pet InsuranceSep 10, 2021
Jane, we are delighted to hear about your experience. Thanks for sharing!
Autumn
Joe was super helpful! Outstanding and very knowledgeable! During our difficult times he at least made this situation easier. We are beyond grateful for his help!
Response from Petplan Pet InsuranceSep 10, 2021
Autumn, thank you for the thoughtful review! We're so glad to hear that your experience with our team was helpful. We appreciate you taking the time to recommend Joe.
Matt L.
Joseph Prater was very understanding and helpful every step of the way, couldn't be happier with the experience!
Response from Petplan Pet InsuranceSep 10, 2021
Matt, we are happy to hear about your excellent experience with Joe. Thank you for the positive review!
