Petplan Pet InsuranceReviews of gopetplan.com

Well I have had pet plan for 2 years paid all my routine visits myself and have needed it just once. In order to be paid I have to go back to the vet and get all my dogs records since she was born. Then there is a deductible. I have paid 75 dollars a month for two years and my dog became ill so I took her to the vet. She is fine no thank God but considering I have given petplan 1800 dollars over the course of 2 years I don t feel I should be put through the ringer over 80% of a 500 dollar bill. Insurance companies they sure are not out for their clients they are merely a business like Walmart or General Motors.

Very helpful and professional. Joe helped me realize we had inadvertently been charged for a pet that had passed away last year even though I had just been calling about changing our address. He was very empathetic and apologetic, and worked diligently to make sure we would be refunded. We have had several pets get sick in the 10+ years we have used PetPlan, and they have always been great about paying claims. Would highly recommend them.

Outstanding customer service from Joe. Nothing was too much trouble for him. Very polite, caring and knowledgeable. I will recommend Joe and Pet Plan to others for sure. Thank you so much Joe, you ROCK 👊

Lindsey was a pleasure to talk to. She could relate to my problems filling out a claim and was so sweet and kind to my problems. She was perfect, couldn't have asked for anyone better. Thank you

Add a bit of rocky start with petplan but Joe, a customer service representative, took the time to walk me through exactly the documentation they needed to process my claims. Although the app doesn't work with Android and the website was a little bit buggy it just took one excellent employee to completely change my mind about the plan. I would recommend it and it is already paid for itself several times over thanks to Joe's quick thinking and hard work. All it takes is one animal lover employee to make an entire company shine.

I called PetPlan because they were requesting the medical notes for a visit and I couldn’t get them to upload. Toni uploaded them for me and said she would expedite the claim. She was so kind and cheerful. She was a wonderful representative for the company and helped me quickly and kindly. I must also say that my dog has been having acupuncture for weeks now, is on meds, and has had x rays. All covered. They cover so many things that for the first time in 42 years of owning dogs I don’t dread Vet bills.

Twice in three months they took payment out not on due date but two weeks early. This time I asked for it back. 3-5 business days. Not acceptable. They are fast for payments, snails pace for reimbursements. Their App is not functional!

I found my early experience with Petplan satisfying. The online pricing, setting up your profile on line, was all seamless. My problems began when I submitted a simple claim for a urinary track infection for one of my dogs. Although their online portal looks pretty good, it does have glitches with the uploading documents feature. I wasn't able to upload half the time, and instead I was asked to send the medical documents using email. Unfortunately these documents weren't making their way to my claim. I was then sent emails telling me they were missing information. All my correspondence was with different people, and the left hand didn't know that the right was saying. Every email I got demonstrated that they hadn't read my previous emails. Their customer relationship software is not sophisticated. It looked like they were trying to make it hard for me to submit a claim. I had another insurance policy that came complimentary from my breeder for 2 months when I got my puppy, and I was about to cancel my Petplan and use the other insurer. I tried one final time to call Petplan and was connected to Joe Prater. Joe took the time to listen to my frustration with the claim, assessed in real time what was happening, found the problem, sent me an email with his direct contact, asked me to send him the files directly, stayed on the phone with me until he received the information, and then reviewed the medical documents to make sure they had everything. The call took 25 min but we got to the bottom of the issue. I wasted a lot of time, and I'm sure the insurers wasted more that 25 min over the past 3 weeks being cute with their emails and automated features telling me I didn't have the correct documents, but it took a person, Joe, to assess and solve the problem. Sometimes it still take a human being to oversee the technology.