Hannah N.
ABSOLUTELY HORRIBLE
ABSOLUTELY HORRIBLE, DO NOT BUY FROM THIS COMPANY!!!!! If I could give this company a zero star rating I would in a heart beat. I placed my order on the 17th and still have not received my order despite their website saying 2-4 business days free shipping. On the 22nd the tracking website showed my package being in Texas (where my delivery address is) then the following day, my package was shipped back to New Jersey (where they were shipped from). My tracking number has not been updated and is still showing my package being in New Jersey. I have NO CLUE when my package will be delivered. Reaching out to customer support was absolutely NO HELP, all they could provide me with was “just keep watching the tracking number, it’s still on its way to you”. They are REFUSING to give me a refund because “the package has already been sent”. So you’re telling me, my package made it to Texas where it’s supposed to be being delivered to, then turned around and went back to New Jersey where it was shipped from and they are refusing to give me a refund? Make that make sense. This business is an absolute fraud. I am now out of $100 which I doubt I will be seeing. I will be filing a claim against this business and USPS will be reporting a claim as well. STAY AWAY FROM THIS COMPANY, THEY WILL STEAL YOUR MONEY THEN MAKE EXCUSES FOR IT!!!!
Response from GOO GOO HairMar 27, 2025
Hi Hannah, thanks for your kind review. Sorry for the inconvenience. This is clearly an issue with USPS. Due to the backlog of packages at some sites, there may be delays in logistics updates, and sometimes there may be issues with trajectory data. Therefore, we will verify with the logistics provider and urge delivery. Hope you could provide your order information so we will give a solution asap.