Mike W.
Olympic Level Incompetence, no leadership!
Their incompetence isn't even measurable. Dealing with them caused me to lose respect for the entire human race. If they had ANY decency they would immediately fire every single person involved in their hiring process. This level of widespread incompetence can only be blamed on HR and leadership. Stacks of racoons in trench coats could find better customer service reps. And the fact that if you ask for a supervisor, one will not come to the phone tells me the problem is much worse than what I'm experiencing which is mind blowing. Account closed, moved my RX to Chewy. Responds: You liars literally just sent me a survey via email asking how the interaction went. This was 16 minutes ago...Stop lying, that's what got us here!!! Please Tell Us About Your Experience On a scale of 1-5, how satisfied are you with the service you received from the agent today? 1/5 2/5 3/5 4/5 5/5 I'm Unsatisfied I'm Satisfied
Response from GoodRxJul 15, 2025
Hello Mike, we are sorry to hear about your negative GoodRx experience. We would like to look into this further and locate your call in our system. We will be requesting more information via Trustpilot, please be sure to include your name, phone number, and email shared previously with our customer support team. Thank you for providing more information, unfortunately we are unable to locate your call in our system with the information you provided. However, we still wish to investigate further. At your convenience, please email us at [email protected] with more details of your experience.