GoodRxReviews of goodrx.com

I’ve used GoodRx Care before and had a great experience back in January for the exact same condition. I was able to speak with a nurse over video, explain my symptoms, and get the treatment I needed. That’s why I trusted them again. This time, it was the complete opposite. The assigned nurse, Stephanie Hull, sent just one message telling me to go to urgent care, then marked the visit as completed without even responding to my follow-ups. She didn’t ask any questions, didn’t chat, and didn’t offer any support. I paid expecting care, not to be ignored. I’ve already requested a refund because charging for this is unacceptable. Very disappointing experience from a service I used to recommend. Visit Number: #V-VBYMJAT76S

Customer service was good, they reached out and refunded my $49 consult fee since that could not fill my Rx. I had assumed the money was gone, but GoodRX made the effort to reach out and solve this problem. I hope to try your service in the future. Thank you Well, be careful as they have a limited formulary I was told. Although I was able to pull up the drug I needed and was provided with a GoodRX coupon to get it at the local Walmart. When I talked with the NP, said for modafinil that "it is not on our list of approved medication here." Once you get that message, you're out the $49 consult fee. Was told good things from a friend about GoodRX, seems it didn't go well for me.

Very poor experience. Was initially quoted lower prices for my meds and could not understand why the prices changed. Despite canceling the Gold membership, I was repeatedly billed for it. Called customer service and was hung up on while on hold. Called back and the unapologetic rep coldly explained that their system didn't catch the cancellation. Brutal all around. A company dealing with pharmaceuticals behaves like this? Update: The company's response to this review followed two $9.95 refunds to my account. The next day, I was charged $9.95. It is unsettling to have a company relentlessly hitting my account, even after multiple requests to stop AND a representative telling the public that it's all resolved. I looked into escalating this to the California State Board of Pharmacy, but it doesn't cover billing.

Quick and helpful, forms are thorough to make sure you are safely receiving care. Was able to get an antibiotic prescription within 12 hours. Great pricing and my prescription even ended up being free.

Saving me money

Got Good Rx gold to get prescriptions for birth control. They prescribed me one and sent it to my pharmacy. The pharmacy told me it was discontinued and they need a different medication prescription. Good Rx has terrible customer service and they wouldn’t just send in another medication, instead they were arguing with me saying it wasn’t discontinued. I went back and forth between Good Rx and my pharmacy for over a week. Don’t waste your time with this company because I guarantee they don’t care about you and your needs.

You guys save me so much money!! Thank you so much!!

I got the prescription i needed in less than 30 minutes. I needed to call customer service and they were there. Thanks