GolfEtail.comReviews of golfetail.com

Holy crap the marketing blasts. Don't do business with them unless you're super lonely and want five e-mails a day.

Ordered 2 golf shirts, when received one was the wrong size. I posted on their customer service page, they told me the replacement was already in the mail. Never sent or received. Additional requests to have this corrected have been ignored. They used to be a good company to deal with, went down hill fast.

Purchased a pair of golf shoes, which arrived with the box crushed nearly on all sides. I am not certain of the shoes integrity so I wrote the website to inquire about what one should do in this situation? There was also the question of the "protection fee" they charged me, and what was it entails? So far, two weeks later, I got absolutely NO response.

I ordered a retirement gift for a cowoker 2.5 years ago. About 6 months later, I started receiving 1-2 emails a day. I unsubscribed. I contacted support. This company understands NOTHING about customer service. I doubt they care about 1 star ratings, but at least now you know what you're signing up for...

I contacted them in regard to a return In the conversation they said that what I needed instead was inshort supply but they would charge my return from in store credit to full refund if I purchased at that time Well I have done what they asked and resubmitted info twice—no credit as promised Said

Ordered two hats in three different colors and was sent 6 in the same color. Called customer service and I was talked down to in a angry tone. The customer service rep said he was sending me an email regarding the return and still nothing. This would be my second issue with bad customer service with Golfetail and I am done. There are plenty of other golf retailers I can spend my money on.

REFUNDS WILL COST YOU! If you buy something on Golfetail.com, and need to return it for some reason, be prepared to pay a restocking fee and be prepared to pay for the shipping back to the company! I bought a pair of golf shoes and when I received them, they did not fit. I called the company and told them the issue and they said they would send me an email with the return instructions. After a day or so, I did not receive the email, so I sent them an email regarding the situation. They sent me an email with the return instructions. They informed me that I would pay a restocking fee of $4.00 and that I needed to pay for the return shipping. I called the company and explained the situation and let them know that I did not think it was fair for me to have to pay for the shoes if they did not fit. They said they would waive the restocking fee, but that I would need to pay the return shipping. I went to the post office today and their cost to ship it was $14.05. I paid $44.95 for the shoes. The return shipping represents roughly 30% of the value of the shoes. My concern is that we, as consumers, are falling into this trap. We are told free shipping, but the fine print says if there is a problem, you must pay the return shipping. I believe that if my business was 100% online, I would find a way to accommodate my customers and provide free returns in cases like mine where the shoes did not fit.

I've been a customer for so long but when I returned an item, they did not give me credit for the item. Emails unanswered. Good price but poor customer service. Will never purchase from them again.