GolfEtail.comReviews of golfetail.com

Really enjoyed the mystery boxes until recently. These used to be $25 each and you had the chance to win a new driver. Recently these mystery boxes went up to $30. Ok that's fine, they used to have good items in there. Well ordered 2 for this past Father's Day and was really disappointed. Both boxes had the same exact stuff inside. Then to find out they sent 2 divot repair tools and a sleeve of golf balls. Why would I need 2 divot tools? Then 1 item is a sleeve of cheap golf balls. Could have easily bought these items for way less online. I really used to like Golf Etail but don't know what's happened to them lately. Seems they have fallen off so I won't be ordering these again. Fast shipping though if there's a plus

Read past negative reviews and was a bit nervous in ordering from this company. Ordered a chipper and I received my order within a week. Being from Ohio I thought it would take longer being shipped from California. Product was exactly what I ordered. Will be doing future business with this company

I’ve been using this outfit for many years. Always good service. I even got a call once letting me know that the shoes I ordered were no longer in stock, but they substituted a more expensive pair for the same price! For all the complainers out there, it’s a discount and overstocked store. Just go to Roger Dunn and pay full price if you can’t find what you want at golf etail.

I've been ordering from Golfetail since 2009. I've always had great experiences. Their pricing is fantastic and I've always found their customer service to be very helpful(especially Jaimi). I wouldn't let the negative reviews scare you from ordering. They offer name brand quality products at exceptional pricing!

Earlier this week I ordered a golf bag from GolfEtail and then saw all the bad reviews and called with the intention of cancelling my order. I spoke to Jaimi and told her about my reservations. She was incredibly helpful and after speaking with her decided to go through with the order. She said it should be here by Friday and as promised it arrived today and I love it. So glad I didn’t listen to the negative comments as I am very happy with the service I received and would definitely purchase from them again.

Neither dependable nor responsive. I enjoyed ordering the "mystery box" and waiting to see what I received. I figured these were end lots, seconds, or last years fashions. I was completely prepared to be disappointed. Most times the products received were a pleasant surprise. My problems were: 1. If you order always take the $4 USPS shipping because paying for UPS still gets USPS. 2. Once when I ordered and my order was canceled. The website said there was stock when I ordered but I was told the stock was gone. I was told I was called but my phone had no record of it. 3. My last order was for a "mystery box" with two polo shirts. I ordered two boxes (four shirts). I received two shirts (one Mystery Box) but was charged double. I called, but no response. I sent three emails over the course of a week, but no response. Keeping customers is always less expensive than getting new ones, a lesson this garage bound business has apparently not yet learned. Every one of my orders was more expensive than the previous one. Now I think my last order will be my last order. You takes your cards and you takes your chances!

It's been 3 weeks of agonizing waiting, and roughly 7 weeks passed after my original order placed with this company for $300 worth of product not delivered. After 2nd call of complaints, I have been unable to get them on the phone. They do not respond to my email either. I am getting to a point that money no longer matters, it's becoming personal which I may talk to my lawyer about. Please folks do not buy from this company if you want responsible firm to work with. Past 4 years, i haven't had a problem. Since I started buying very often lately, I see dramatic service degrade which I've never seen before. I still believe they bring good deals trusting that they are all authentic. But customer service essentially none. No calls and no emails at the moment. Very frustrating with this company.

Saw a fantastic deal on UA matchplay shoes but then was really unsure after seeing all these reviews. I decided to give them a shot anyways and put the order in. Saved $50 from other stores and shoes came in 3 business days. Happy with my purchase, and I usually don't review anything but they did me no wrong.