GolfEtail.comReviews of golfetail.com

Update: after I posted the review Golfetail refunded the rest of my money, updating to 3 stars. - Ordered two items, only one item arrived and had a note other was out of stock. I was returned only part of the items cost. Reached out to support and after going back and worth, they said it was because a discount code was applied to the least priced item which was out of stock. I asked why the code was not then applied to the other item and they stopped responding. Won't be shopping there again, should have looked at the reviews first.

I’ve ordered 8 different golf shoes from them. 90% of them fit without issues. Granted some of the quality is poor ( but you get what you pay for!) and I end up mowing the yard in them.. For the most part I have been happy, but the last pair of Addidas are probably FAKE! The tongue was terribly stitched and dig into the top of your feet. Buyer beware! I had boxed them up to return but recently read all the reviews of poor service and terry return issues with shoes.

Just a recommendation to whomever owns stock in this company....I always read customer reviews and I can usually spot when someone is exaggerating in their complaint and will take some complaints with a grain of salt. This was the case with some of the reviews and complaints on your site. However, after reading the replies from "Jaimi" I have decided not to place my order. Regardless of the ridiculousness of the complaints, the person representing your company, in these responses, is childish and unable to manage professional communication with your clients. Instead they are condescending, snarky, and over-sensitive. Someone in customer must have a thick-skin, realize that the best way promote the company's image is to respond politely and do all you can to make the customer feel as though their issue has been resolved to their satisfaction (even when it has not). The person must have finesse! One final tip, it's quite obvious when a positive review is being written by a friend or colleague (or self), such as the one by "Mike Culver". The wording to describe "Jaimi" was clearly in response to the negative responses about him/her. My suggestion would be to make these reviews less puffed up, i.e., "Jaimi is a wonderful resource to have in a customer service position". Jaimi's name is not a common spelling, it's very unlikely "Mike" just happened to get the spelling correct. If you, the stockholder of this company, have hired friends to work for you, know that they are hurting your revenue and reputation. If you just happen to have hired some bad apples, I'd cut them loose. 1/20/21 Update to review/reply to review: Simple, because of your replies to the other reviews! Your replies are a significant part of your overall product, and I didn’t like what I saw, so I purchased the item elsewhere.