GolfEtail.comReviews of golfetail.com

Only getting 1 star because I can’t give them 0. Be very careful ordering from this company, it is VERY VERY risky especially if you are not from the USA, on a order for 6 shirts it cost me $195 plus $60 for duty’s, also if the shirts don’t fit ( which they probably won’t cause they are likely a knock off😡) you pay your own return shipping and don’t get the duty refunded. CANADIANS stay clear of this company. It is a very expensive chance to take Ok, I got my package yesterday, very quick shipping only took 3 days, so there is a positive. Shirts seem to be decent quality and look sharp. Problem is I bought 6 shirts and only received 4, now what’s going to happen when, or if they ship the last 2 shirts???? I already paid customs for the entire order of $60 cdn, but if they ship more shirts I will be getting another bill to pay by customs, and if they just refund me the money I loose what I paid for customs. Bottom line is, in my opinion it’s not worth the hassle dealing with this if you live in Canada, or probably any country, but the USA. At least I got 4 shirts, so my cost per shirt is down to $63.75 per shirt, a far cry from the sticker price of $22.99 though🙄 Live and learn I guess. Update #2...... As I said in the last update, I only received 4 out of the 6 shirts, so I send them an email asking about the rest of the order, and they went on to tell me the order had been shipped and it was fully complete. As I suspected as soon as I had placed this order, these guys are a bunch of crooks, I’m happy that I at least got 4 of the 6 shirts, but I will never buy anything from these guys again, and suggest that you think really hard before you use this store as well. DO NOT BUY FROM THIS COMPANY

I have ordered a set of golf clubs online from New Zealand on 22/12/2020 and received confirmation of the order same day. I have not received any further communication from them, and have asked for tracking number and dispatch date from both the website and through their support email and have got nothing. Their customer support is non-existent and I will not deal with them again. If there is an issue for any reason at least communicate what it is. If there was less than 1 star that is what they would get. I see the reply and I would not have posted my experience if I had got it, I will check my credit card. That still doesn't excuse the lack of reponse to my several attempt's to get information on the progress of receiving the goods over a period of 3 weeks. If an appropraite response as below had of come through I would have looked into any issue and not posted this rating. Still poor customer service and response to customer issues.

Ordered 3 shirts on sale. Searched for an hour as there are not many sizes in stock. Made my purchase and shipping choice. 2 days later I get an e-mail. Taxes and broker fees owing.. Broker fees on 3 golf shirts?? What a joke. Just another way to get another $20 out of me. Shirts were delivered and are not the best of quality. Will never order again from this web site..

I’ve ordered 8 different golf shoes from them. 90% of them fit without issues. Granted some of the quality is poor ( but you get what you pay for!) and I end up mowing the yard in them.. For the most part I have been happy, but the last pair of Addidas are probably FAKE! The tongue was terribly stitched and dig into the top of your feet. Buyer beware! I had boxed them up to return but recently read all the reviews of poor service and terry return issues with shoes.

wow...looks like i am not the only one with an issue with GolfEtail. I ordered a "softshell" sweatshirt and the item arrived as a regular sweatshirt - i called to return the item and the person wasn't helpful that answered and didn't follow through with sending me an email to complete the return. I have also emailed their "support" email address with no answer. He told me that return would be $4, but when I try to process only I am redirected to PayPal for $13 with no option to make a change....very underwhelming experience.

Just a recommendation to whomever owns stock in this company....I always read customer reviews and I can usually spot when someone is exaggerating in their complaint and will take some complaints with a grain of salt. This was the case with some of the reviews and complaints on your site. However, after reading the replies from "Jaimi" I have decided not to place my order. Regardless of the ridiculousness of the complaints, the person representing your company, in these responses, is childish and unable to manage professional communication with your clients. Instead they are condescending, snarky, and over-sensitive. Someone in customer must have a thick-skin, realize that the best way promote the company's image is to respond politely and do all you can to make the customer feel as though their issue has been resolved to their satisfaction (even when it has not). The person must have finesse! One final tip, it's quite obvious when a positive review is being written by a friend or colleague (or self), such as the one by "Mike Culver". The wording to describe "Jaimi" was clearly in response to the negative responses about him/her. My suggestion would be to make these reviews less puffed up, i.e., "Jaimi is a wonderful resource to have in a customer service position". Jaimi's name is not a common spelling, it's very unlikely "Mike" just happened to get the spelling correct. If you, the stockholder of this company, have hired friends to work for you, know that they are hurting your revenue and reputation. If you just happen to have hired some bad apples, I'd cut them loose. 1/20/21 Update to review/reply to review: Simple, because of your replies to the other reviews! Your replies are a significant part of your overall product, and I didn’t like what I saw, so I purchased the item elsewhere.

I just called “customer service” due to a package never shipping nor received. Called them and the person answered was exceptionally rude by talking over me and interrupting me multiple times with excuses and defenses as to why the company was inefficient and told me she was not at all concerned what I thought. She was very shrill and unprofessional. I called back and asked to speak to her supervisor. The person claimed to be the owner of the company (he acted as though he was having a defensive relationship with her) and he was unprofessional and rude as well. This is a company that is not concerned with customers nor taking a proper business posture or positive communication with customers. Additionally, their people answering customer service telephone lines are full of excuses for not timely shipping packages. I will never order from them again and nor should you the reader...vote by taking your dollars somewhere else.

This company has no customer service just lip service. BUYER BEWARE AND BUY AT YOUR OWN RISK! As a consumer, I just want to get what I paid for in the size I paid for. If the size is too small, I should be able to send it back but this company wants to sell you a UPS sticker for $12 to send back plus a re-stocking charge of $15. The vest only cost $15 to start with. I am better off giving it to Goodwill than be out more money with a company that won't stand behind what they are selling.