GoldStar Trust CompanyReviews of goldstartrust.com

Didn’t notify me that account could not be located at Merrill even though you had a statement. Tried to do TOA via wire which would have triggered an irs issue/distribution. Third time transfer was accomplished but LATE … a month after funds were available.

easy to understand, recv'd lots help where and when i was not able to understand, was guided step by step, staff were knowledgeable and answered all my questions and concerns, staff were also professional and provided great customer service,

Waiting to hear more from your team. I sent my check, but have not received a call and update. I have a lot of questions to ask.

Susan and Disha were Super helpful in communication with my institutions to roll over my 403B. Awesomeness!

The process was fairly simple and phone calls were always answered promptly and questions answered immediately

being able to fill out forms and immediate send them in via docusign was great! Plus every time I called i got great customer service form very knowledgable people who could speak English very well and were in the USA. And some questions were even answered before I asked!

I have been trying to get a distribution from an IRA investment for a full week . GoldStar acknowledged 7 days ago they had received the cash, but claimed they were backed up. Now the distribution is supposedly being reviewed by "quality control " staff. i have asked to speak to a supervisor and was promised a call, but still waiting. Zero stars

My name is Wanda Williams and I lost 12,325 in a matter of months of opening my account. I thought gold was a safe investment.